Customer Service and Administration Assistant

About Us

Our mission is to help people navigate relationship change with kindness, clarity and practical support. From moving in together to getting married, separating, co-parenting or blending families, amicable helps thousands of couples have better conversations and make clearer decisions.

Our digital, human approach combines technology with expert support to make things simpler, fairer and more accessible. We help people focus on what matters most, while reducing the cost and stress of navigating relationship change.

amicable is growing quickly as demand increases and the way people approach relationships continues to evolve.

Our values bring our purpose to life and make what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.

We are proud to be part of the Octopus Group.

About the Role

In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values. In this role you will develop transferable skills and gain experience in the divorce and separation process.

You will be required to work from our Richmond office, Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).

Key Responsibilities

As a Customer Service and Administration Assistant, you will:

• Provide outstanding customer service to our customers to support the progress of their separation in a timely manner,
• Help customers with queries (via phone and email), answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards,
• Manage customer data accurately and efficiently on our various tech platforms,
• Cover incoming/outgoing post, email correspondence from court and other administrative duties,
• Support the divorce specialist teams with their cases as required,
• Liaise with the court to track cases when required,
• Spot opportunities to use AI and other tools to make processes simpler and more efficient - and just give it a go.

About You

We hire for values and attitude first. If you bring the right energy and a genuine desire to help people through one of the hardest moments of their lives, we'll support you to grow the rest.

• A can-do attitude –you're proactive and spot what needs doing, take initiative and learn as you go
• Customer obsession - you think about the customer first in every decision you make
• Resilience and adaptability - you're comfortable with change and ambiguity. Things move fast here and you enjoy that rather than finding it unsettling
• Curiosity about AI and technology - you're open to using AI tools to work smarter, not harder and you look for ways to remove friction from everyday tasks
• High emotional intelligence - you can support customers through emotional and stressful situations with warmth and professionalism
• Strong communication skills - you adapt your style to suit the person you're speaking with and can answer queries clearly and with confidence
• Ability to work autonomously and take accountability for your workload. You can plan and manage your own workload efficiently
• Strong organisational skills and ability to check details to ensure accuracy and efficiency
• Proactivity and flexibility – our team members work efficiently and support each other

Desirable

• A degree in a legal discipline
• Previous work experience in family law, particularly in divorce and financial remedy proceedings in England & Wales would be a plus

️ Compensation, Perks & Benefits

• Salary of £28,000-£30,000 per year, depending on skills, experience and qualifications
• Private healthcare insurance,
• Group life assurance,
• Employee assistance programme,
• Pension scheme (after three months of employment),
• 28 days holiday plus bank holidays per annum,
• Cycle to work scheme.

We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.