Customer Service & Administration Assistant

We are looking for an organised and dependable Customer Service & Administration Assistant to join our courier and transport business.

Your responsibilities will include:

• Answering customer emails and handling delivery enquiries.
• Checking parcel tracking and investigating delivery issues.
• Communicating with drivers through our company software.
• Keeping customers informed and following queries through to resolution.
• Updating records, entering data and supporting daily administration.
• Handing over outstanding enquiries before finishing each day.

We are looking for someone with:

• Good written and spoken communication skills.
• A professional and helpful approach to customers.
• Confidence using email, spreadsheets and computer systems.
• Strong organisation and attention to detail.
• The ability to work independently and prioritise tasks.

Previous customer service or administration experience is desirable. Experience in transport or parcel delivery would be an advantage, but training will be provided on our systems and procedures

Job Types: Part-time, Permanent

Pay: €15.00-€17.00 per hour

Benefits:

• On-site parking

Work Location: In person