Customer Service & Administration Assistant - Venus - Eccles

What's in it for you

Employee discounts after 4 weeks, such as:

• A Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals throughout the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Access to the Reward Gateway employee benefits platform, offering a range of retail discounts, cashback offers and wellbeing resources.

After 3 months:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.

About the role

We are looking for a friendly, organised and proactive Customer Service & Administration Assistant to join our team. This is a varied role that combines general administration, customer service, order processing and stock support. You will play an important part in ensuring orders are processed accurately and efficiently, customers receive clear and helpful communication, and our internal processes run smoothly.

Full training will be provided, so previous experience in every aspect of the role is not essential. We are looking for someone who is reliable, organised, confident communicating with customers and colleagues, and willing to learn.

You will be responsible for

• Review and overcheck AI-generated orders, ensuring orders are accurate and meet the required standards.
• Identify any issues or trends within AI-generated orders and adjust or improve the process where necessary.
• Assist with investigating and resolving stock discrepancies, working with the relevant internal teams where required.
• Book goods in accurately using the internal system.
• Monitor stock availability and contact customers regarding out-of-stock items, providing clear and helpful information and discussing suitable solutions where appropriate.
• Invoice customer orders accurately and efficiently.
• Complete and maintain returns documentation and ensure returned goods are processed correctly.
• Contact customers by telephone to deal with queries, provide updates and assist with any issues relating to their orders.
• Respond to and assist with internal queries from colleagues and other departments.
• Maintain accurate records and ensure all relevant administration is completed promptly.
• Follow company processes and procedures while highlighting opportunities to improve efficiency and accuracy.
• Provide a friendly, professional and helpful service to both customers and colleagues.
• Undertake other reasonable administrative duties as required to support the wider team.

You will need

• Highly organised with excellent attention to detail.
• Confident using computer systems and able to learn new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• Able to work accurately in a busy environment.
• Proactive and willing to identify problems and find solutions.
• Comfortable checking information and questioning anything that doesn’t look right.
• A good team player who is happy to assist colleagues when needed.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while also knowing when to ask for support.

About The Company

Venus Wine and Spirit Merchants Ltd are a well-established and respected UK-based distributor of premium wines and spirits, owned by Booker since June 2024. With over 20 years of experience, we are committed to supplying the highest quality products to our customers and delivering exceptional customer. We have our headquarters in Tottenham N17, a distribution depot in Leeds, Bristol, Manchester, Birmingham and Gerry's in Soho London - one of the country's most famous spirits shops.