Customer Service and Administration Assistant (w/m/d)

Position Summary

As a Customer Service and Administration Assistant at Legrand Care, you will provide administrative and customer service support to ensure the smooth day-to-day operation of the business. Working closely with customers and internal stakeholders, you will help deliver a high-quality customer experience while supporting a range of operational and administrative activities.

This role is ideal for a proactive, detail-oriented individual with strong organisational and communication skills who is looking to develop their career within an international organization.

Key Responsibilities

• Manage the SIM renewal log, including the daily additions following shipment.
• Contact customers to acquire purchases orders for new period.
• Qualify and action SIM renewal invoicing.
• Manage the Maintenance contract log, including the daily additions following contract awards.
• Qualify and action Maintenance renewal invoicing.
• Maintain Sim & Maintenance Logs, Salesforce, SAGE and Pulse Portal.
• Produce customer reconcile statement.
• Engage with sales and service teams to manage the customer relationship.
• Validate Incoming invoice for SIM Subscriptions
• Maintain and record market and customer information within CRM system.
• Demonstrate a high level of customer service.
• Processing of work orders and scheduling service visits
• Provide exemplary support to our many customers enquires via telephone and email across customer service
• Input / process sales orders and invoices in the system (SAGE) ensuring smooth timely order processing including sorting, routing and progressing orders received.
• Communicate accurate information to all parties involved in the processes and the end user.
• Consult with other departments updating on customer account, quotations, progress, order status and other.
• Ensure compliance of H+S and housekeeping practices in the workplace.
• Abide by the Legrand Core Values and Code of Ethics and strive to meet and exceed the Group’s Corporate Social Responsibility (CSR) commitments.
• Any other duties for the business needs

Requirements

• Driven and focused to work on own initiative.
• Minimum of 2 year’s Account Assistant or Purchase Ledger experience required.
• Excellent communication skills.
• Must have a strong Customer service ethic.
• Be able to communicate effectively with both written and oral methods such as emails, phone calls etc.
• Be flexible to both business and industry changes.
• Well organised and able to prioritise and multitask.
• Initiative-taking and capable of dealing with fast moving and varied events which are demanding.
• Excellent time management and project management skills.
• Well-developed communication and people skills and able to deal with people at all levels both in and outside the business.
• The confidence and presentation skills to advise all staff and senior management on operational issues.
• Computer literate with the ability to use Microsoft Office suite of applications, Word, and intermediate Excel skills, specifically, spreadsheet capability. Sage experience essential.
• Able to exert discretion.
• Able to analyse complex situations and give balanced well considered decisions.

Conditions

• Hours: 37.5Hrs/Week Monday to Friday, 09:00Hrs – 17.00Hrs
• Base Location: Cramlington NE23
• Type of role: permanent – subject to 6 months probationary period
• Salary: discuss during interview - depending on experience
• Group Personal Pension Plan: either 4.5% or 5% employer contribution available from start day
• Holidays: 25 days/year (excluding Public Bank Holidays)
• Other Benefits: Employee Assistance Programme through EIC, Life Assurance Cover, Bike to Work Loan up to £1,200 loan, Staff Sales, Eyecare Vouchers (VDU), Flu Vaccination, Healthcare Cashplan, Hotel and Car hiring discounts, Holiday purchase up to 3 days, online training, Long Service Awards, Enhance Maternity and Paternity Scheme

Legrand Care is committed to equal opportunity and diversity. All applications are reviewed based on skills, experience, and potential, regardless of ethnic origin, gender, age, disability, sexual orientation, or religion.

Application question(s):

• How many years of customer service and administrative experience do you have?
• Do you have experience using ERP, CRM, or invoicing systems?
• Could you please share your salary expectations?
• If successful, would you require any immigration, visa or work permit support from the company to work in the UK?

Work Location: Hybrid remote in Cramlington