Customer Service & Administration

About the business and the role

We are experts in residential and commercial air-conditioning systems, providing top-tier maintenance and repair services for all makes and models. As an innovative and customer-focused company, we foster a culture of continuous learning and professional development. Our commitment to excellence is backed by purpose-built systems designed to enhance both customer and team experiences. We offer competitive rates and strong growth opportunities for the right candidate. Join our successful, privately-owned West Australian business with over 48 years of industry experience and take on new challenges in a dynamic and supportive environment.

Job tasks and responsibilities

We require strong communication and customer care skills, both written and verbal, along with a keen attention to detail. The ability to accurately enter data while speaking with customers on the phone is crucial for this role. You should be able to manage multiple tasks, use your own initiative when needed, and have a positive attitude towards teamwork.

Experience working with tradespeople is preferred but not essential, as it will help you understand the culture and environment of our workplace. The position is Monday to Friday, with some Saturday morning work during the summer.

Skills and experience

• Previous customer service experience is advantageous.
• Strong customer service response and support skills.
• Well-presented with excellent communication abilities.
• A mature and positive outlook on life.
• Ability to work independently.
• High accuracy and attention to detail.
• Proficiency in computer skills, including Outlook, Excel, and Microsoft Office.
• Reliable, flexible, and adaptable with the ability to manage various tasks.
• Resilient, self-motivated and capable of managing fluctuating workloads.