Customer Service & Administration Coordinator

Customer Service & Administration Coordinator

Looking for a role where you can use your customer service and administration skills while being part of a supportive, established business?

Want to start your career with this entry level role

In this role you'll enjoy:

• A varied role across customer service, administration and delivery coordination
• Working with an established and trusted furniture business
• Being part of a team where your organisation and customer service genuinely matter
• Regular business hours of 9:00am – 5:30pm
• A Preston-based role
• The opportunity to work across different parts of the business and build your skills

The Role

Our client has been helping Australians furnish their homes with stylish, quality furniture and personalised service for decades.

We're looking for a Customer Service & Administration Coordinator to join our team in Preston.

You'll help keep things running smoothly by:

• Responding to customer enquiries by phone, email and online
• Booking and coordinating customer deliveries
• Keeping customers updated on their orders
• Helping resolve customer enquiries and delivery issues
• Supporting the showroom, warehouse and delivery teams
• Completing general administration, data entry and record keeping
• Assisting with payments, banking and end-of-day reconciliations

About You

We're looking for someone who:

• Has some experience in customer service or administration
• Is friendly, professional and confident dealing with customers
• Is organised and accurate
• Communicates well over the phone and in writing
• Can manage multiple priorities without losing track of the details
• Is comfortable using email, CRM and computer systems
• Enjoys solving problems and getting things sorted
• Works well independently and as part of a team

Experience in retail, furniture, logistics or delivery coordination would be great, but isn't essential.

Sound Like You?

If you're looking for a stable, varied role with an established Australian furniture business, we'd love to hear from you.

Click Apply and send us your CV today.