Customer Service & Administration Coordinator

About the Business

We are a successful, family-run plumbing business with an outstanding reputation and a genuine 5-star customer rating.

Our business has been built on providing exceptional customer service, reliability and professionalism. As we continue to grow, we're looking for the right person to join our office team and become a valued, long-term member of the business.

About the Role

This is a varied Customer Service & Administration position where you'll be an important point of contact for our customers and provide administration support across the office.

You'll be working in a busy environment where things move quickly, so we're looking for someone who is confident on the phone, organised, reliable and able to take ownership of their responsibilities.

This is not a role where you'll be sitting behind a desk doing the same thing every day. You'll be speaking with customers, managing calls and emails, working across different computer systems and assisting the wider team to keep things running smoothly.

Your Day-to-Day Responsibilities

• Answering incoming calls and providing friendly, professional customer service
• Speaking with customers and assisting with their enquiries
• Managing emails and general customer correspondence
• Completing a variety of administration tasks across the office
• Updating and maintaining information across multiple computer systems
• Assisting the team with day-to-day office requirements
• Keeping on top of competing priorities in a busy environment
• Providing support wherever needed to ensure customers receive the level of service we are known for

About You

We're looking for someone who has previous customer service and/or administration experience and is ready to find a stable, long-term role.

You will be:

• Confident and professional on the telephone
• Friendly, approachable and customer-focused
• Organised with excellent attention to detail
• Comfortable working across different computer systems
• Able to manage multiple tasks without becoming overwhelmed
• Calm and composed when things get busy.
• Proactive and willing to take ownership.
• A reliable team player who is happy to pitch in and help others.
• Looking for a long-term opportunity, rather than simply a job

We are looking for someone who can see themselves becoming a long-term part of our business.

The Hours

This is a permanent full-time position:

Monday–Thursday: 7:00am – 3:00pm
Friday: 9:30am – 5:30pm

Parking is available on site.

What You'll Get

• A secure, permanent full-time position
• A stable and successful family-run business
• A supportive and friendly working environment
• Comprehensive hands-on training
• Variety in your day-to-day work
• The opportunity to develop your skills and take on more responsibility.
• A genuine long-term career opportunity
• Convenient Oakleigh location with parking

Ready for Your Next Long-Term Role?

If you're an experienced customer service or administration professional looking for a stable position. We would love to hear from you.

If you're reliable, confident on the phone and enjoy being part of a busy team, apply now via SEEK with your resume and a brief covering letter.

Enquiries can be made to Pauline at Simplerecruit on 0407902003