Customer Service and Administration Support

About the role

You will be a key part of our customer service and administration function, working closely with the wider team to keep things running smoothly.

Key responsibilities

• Handle customer enquiries by phone and email with a polite, professional, and attentive manner
• Support healthcare professionals and the public with accurate information and great service
• Work closely with the sales team, providing high-quality support to all customers
• Develop a strong understanding of our healthcare products, applications, systems, and websites
• Perform general administration duties, including entering and reconciling invoices in the accounting system
• Liaise with suppliers by email and phone to ensure customers receive top service
• Support other team members to improve overall company performance
• Perform other reasonable duties appropriate to the role from time to time

About you

• Polite, professional phone manner and strong people skills
• Attention to detail and the ability to multitask while maintaining a high standard of work
• Confident Microsoft Office skills (Excel, Word, spreadsheets)
• Excellent computer skills and the ability to learn our CRM/ERP system
• A proven track record of reliability and performance
• A winning, can-do attitude and willingness to learn
• Someone who wants to be part of an A-grade team and take pride in their work

About us

Our family-owned and operated healthcare product supply company has a strong reputation for quality and great service. We have a small, highly efficient customer care and administration team, and we're looking for the right person to join our A-grade team as we continue to grow.

Benefits

• Full, comprehensive training, induction, and ongoing support
• Excellent remuneration, with benefits and incentives for the right person
• Monday to Friday only — no weekends
• A stable, permanent role in a respected, growing company
• A supportive, close-knit team environment