CUSTOMER SERVICE AND BOOKING CONVERSION REPRESENTATIVES

WE’RE HIRING: CUSTOMER SERVICE & BOOKING CONVERSION REPRESENTATIVES

3 OPENINGS | SHORTLET MAGNIFICENT | LAGOS, NIGERIA

Work arrangement: Primarily remote
Minimum qualification: HND
Employment type: Full-time

Are you good at managing multiple conversations and turning enquiries into sales?

Shortlet Magnificent is expanding its customer service team, and we’re looking for three sharp, proactive and organised professionals who can thrive in a fast-paced, high-volume messaging environment.

We connect clients to premium short-let apartments across Lagos. Our customer service team plays a direct role in helping prospective guests find suitable apartments, complete their bookings and enjoy a smooth reservation experience.

We need people who understand that customer service is more than replying to messages. It requires speed, attention to detail, consistent follow-up and the ability to move an interested customer from enquiry to booking.

YOUR RESPONSIBILITIES

• Manage high volumes of customer conversations through WhatsApp Business and Instagram.
• Respond to enquiries promptly and provide accurate apartment information, rates and availability.
• Engage prospective guests, identify their needs and recommend suitable options.
• Follow up consistently with interested clients and help convert enquiries into confirmed bookings.
• Track pending conversations, promised callbacks, payment updates and booking status.
• Coordinate booking confirmations and communicate relevant guest information.
• Handle customer concerns professionally and escalate operational issues when necessary.
• Maintain accurate records, meet response-time targets and submit shift reports.
• Complete proper handovers to ensure that no enquiry or booking opportunity is lost between shifts.

WHO WE’RE LOOKING FOR

Essential requirements:

• Minimum HND from a recognised institution.
• Previous experience in customer service, reservations, sales support, hospitality, e-commerce or a related field.
• Demonstrable experience using WhatsApp Business to manage multiple customer conversations and high volumes of messages.
• Strong written communication, fast typing and excellent attention to detail.
• Ability to prioritise messages, manage follow-ups and maintain accurate records.
• Commercial awareness and the ability to handle customer objections professionally.
• Initiative, accountability, reliability and the ability to work independently.
• A suitable remote working environment and reliable internet access.

Experience in short-let bookings, hotel reservations, travel, real estate or other enquiry-driven businesses is an advantage.

Important: We are not looking for someone who simply replies to messages. We need someone who can manage an inbox, keep conversations organised, follow up without reminders and help turn qualified enquiries into bookings.

AVAILABLE SHIFTS

Morning Shift: 7:00 a.m. – 3:00 p.m., Monday to Saturday.

Day Shift: 10:00 a.m. – 7:00 p.m., Monday to Saturday.

Evening & Sunday Shift: 3:00 p.m. – 11:00 p.m., Tuesday to Saturday; 10:00 a.m. – 7:00 p.m. on Sundays. Mondays off.

Applicants must clearly indicate their preferred shift and be able to commit to its schedule. Break arrangements will be communicated as part of the employment terms.

The roles are primarily remote, with a company-controlled device provided. Scheduled public-holiday and festive-period duties may be required in line with operational needs.

WHAT SUCCESS LOOKS LIKE

• Prompt, accurate responses.
• No forgotten enquiries or uncompleted handovers.
• Consistent follow-up with prospective guests.
• Accurate booking information and reliable customer communication.
• Improved enquiry-to-booking conversion.
• Excellent customer service, even during peak periods.

Performance will be measured using clear service standards, response times, follow-up completion, booking outcomes, accuracy and accountability.

HOW TO APPLY

Send your CV to [email protected]

Use the subject line: CSR Application – [Preferred Shift].

In your application, briefly state:

• Your previous customer service experience.
• Your experience managing high-volume WhatsApp conversations.
• How you track pending enquiries and follow-ups.
• Your preferred shift.

Shortlisted candidates will complete a practical customer service assessment as part of the selection process.

If you’re organised, proactive, commercially aware and comfortable working in a fast-paced environment, we’d like to hear from you.

Pay: ₦100,000.00 - ₦150,000.00 per month

Application Question(s):

• Can you resume work immediately if hired?

Education:

• Higher National Diploma (Preferred)

Experience:

• customer service: 2 years (Preferred)

Location:

• Lekki (Required)

Work Location: Remote