Customer Service & Booking Coordinator

About PrimeFix Group Ltd

PrimeFix Group Ltd is a growing property services company specialising in leak detection, plumbing, heating, drainage and electrical services.

We work with homeowners, landlords, managing agents and businesses across London and the surrounding areas. Our focus is on providing a professional service, responding quickly to customers and making sure every job is handled properly from the first enquiry through to completion.

As our business continues to grow, we are looking for a reliable and confident Customer Service & Bookings Coordinator to join our office team in Stevenage.

You will be one of the main points of contact for our customers. You will deal with new enquiries, arrange appointments for our engineers and make sure customers receive a professional service throughout the booking process.

The Role

The role would suit someone who enjoys speaking to people, is well organised and can work confidently in a busy office environment.

Key Responsibilities

• Answering incoming customer enquiries by phone and email
• Booking appointments and coordinating engineers’ diaries
• Following up new enquiries and converting them into confirmed bookings
• Speaking with customers to understand their requirements
• Liaising with engineers throughout the day
• Following up completed jobs and any additional work required
• Taking customer payments when required
• Keeping customer and job information accurate and up to date
• Making outbound calls to customers and following up enquiries
• Providing excellent customer service from the initial enquiry through to completion
• Working closely with the wider office team to keep jobs running smoothly

What We’re Looking For

We are looking for someone who is professional, organised and confident when speaking with customers.

You should have:

• Previous experience in customer service, sales or administration
• Good telephone and communication skills
• Excellent spoken and written English
• Good computer skills
• Strong organisation and time-management skills
• A positive attitude and willingness to learn
• The ability to stay calm and organised when things get busy
• A professional approach when dealing with customers
• The ability to work well independently and as part of a team

Experience within plumbing, property services, construction, facilities management or a similar industry would be useful but is not essential.

What We Offer

• £29,000 – £30,000 salary depending on experience
• 40-hour working week
• Working hours of 08:00 – 17:00
• Optional overtime available
• Fully office-based position in Stevenage
• On-site parking
• Company events
• Training and support
• Opportunity to progress within a growing company

Job Type: Full-time, Permanent

Work Location: In person – Office-based

Pay: £29,000.00-£30,000.00 per year

Benefits:

• Company events
• Employee discount
• Free parking
• On-site parking
• Sick pay

Work Location: In person