Customer Service & Compliance Assistant

Customer Service & Compliance Assistant

Hull

Working Hours: 37 hours per week, 52 weeks per year

Salary: £24,538 per annum

Annual Leave: 31 days per annum (excluding bank holidays and up to 3 additional discretionary days over the Christmas/New Year period)

As our Customer Service & Compliance Assistant,youwill act as the primary point of contact for the Wilberforce reception by managing the front-of-house reception desk, offering exceptional customer service to all learners, visitors, and external stakeholders. Alongside front-of-house duties, the post holder will provide administrative support to ensure high standards of data compliance, accurate record-keeping, and proper audit preparation in line with college requirements.

Hull College provides high-quality education & training for school leavers & adults, offering a wide range of vocational study programmes, Apprenticeships & degrees.

As one of the largest vocational institutes of its kind in the region, we have one focus - to create careers, not courses. We pride ourselves on this approach & are committed to ensuring our learners acquire the relevant skills, knowledge, attitudes & experience to progress in life, whether that is to seek employment in the industry of their choice or step up to higher education & university.

While dedicated to delivering the very best experiences to our learners, we also extend the same commitment to our staff. We have worked hard to create an environment where all of our staff, no matter what their role, are empowered to inspire & support our vision to create better futures for the people of Hull.

Responsibilities of our Customer Service & Compliance Assistant:

• Work as the lead receptionist and primary point of contact for the Wilberforce building, ensuring a warm, professional, and welcoming environment for all learners, visitors, and external partners
• Handle day-to-day face-to-face, phone, and email enquiries, providing accurate information, advice, and guidance regarding courses and organisational services
• Support with issuing student ID badges and maintaining visitor sign-in procedures and assisting with promotional events, open days, and learner Information and Inductions as required
• Efficiently process, input, and maintain accurate learner data and records across departmental software and databases
• Perform regular audits of client data to safeguard data integrity as part of quality sampling plans
• Assist with learner file archiving and retrieval in line with organisational data retention processes
• Accurately carry out qualification completion processes within internal systems in a timely manner
• Assist the team in gathering non-financial performance data, attendance records, and progression statistics to support internal and external audits
• Arrange meetings, circulate agenda items, and take clear, accurate meeting minutes when required

What we’re looking for in our Customer Service & Compliance Assistant:

• Minimum Level 2 in Maths & English
• Experience or background in a customer-facing role
• Experience in accurate record-keeping and data entry
• Understanding or awareness of GDPR and handling sensitive data
• Strong ICT skills (confident using databases, spreadsheets, email, internet)
• Ability to remain calm and focused in a busy front-of-house environment
• Ability to work flexibly (occasional evening/weekend work if required)

Desirable:

• Level 2 IT qualification or equivalent standard
• Customer Care Qualification
• Basic awareness of compliance frameworks or record auditing
• Prior experience in an educational or training setting

If you have the skills and experience, we are looking for and would like to join us as our Customer Service & Compliance Assistant please click ‘Apply’ now, we’d love to hear from you!

Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.

Please note that this post is subject to regulated activity.

We at Hull College prioritise digital proficiency; all new staff should either be skilled or open to training, looking forward to hearing from you on the last point.

Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.