Customer Service & Data Coordinator

Job Location: Remote

Pay: $23-$28 per hour

Job Type: Full Time

Juniata Concrete is seeking a Customer Service & Data Coordinator to support our customers and day-to-day operations remotely. This role helps keep customer information, orders, reporting, scheduling, and communication organized across our concrete production and delivery operations.

The ideal candidate is highly organized, detail-oriented, comfortable working with data and technology, and able to communicate effectively with customers, dispatch, plant teams, drivers, and management.

Responsibilities

• Respond to customer inquiries and provide timely, professional support.
• Coordinate and maintain daily customer, order, and operational information.
• Support scheduling, dispatch, production, deliveries, and customer-related activities.
• Enter, review, and reconcile customer and operational information across internal systems.
• Maintain accurate customer records, orders, spreadsheets, databases, and operational documentation.
• Prepare daily, weekly, and monthly reports.
• Monitor orders, deliveries, production activity, and other key operational metrics.
• Follow up on missing, incomplete, or inaccurate information.
• Communicate with customers, dispatch, plant personnel, drivers, and management.
• Assist with order updates, scheduling changes, and customer-related requests.
• Provide administrative and reporting support to the operations team.
• Assist with data cleanup, process improvements, and special projects.
• Maintain accurate and organized documentation.
• Help ensure customer and operational information is complete, current, and accurate.

Qualifications

• Strong organizational and time-management skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Customer-service mindset with a professional and helpful approach.
• Comfortable working with numbers, spreadsheets, and computer systems.
• Proficiency with Microsoft Excel, including formulas, sorting, filtering, and pivot tables.
• Ability to work independently and manage multiple priorities.
• Strong follow-through and problem-solving skills.
• Comfortable communicating with customers and multiple internal teams in a fast-paced environment.
• Previous experience in customer service, operations, logistics, construction, manufacturing, concrete, dispatch, data entry, or administration is a plus.

What We're Looking For

We're looking for someone who is organized, dependable, detail-oriented, and proactive. You should enjoy helping customers, keeping information organized, solving problems, working with data, and supporting a team.

The right person will be comfortable balancing customer communication with administrative and data-related responsibilities and will take pride in keeping information accurate and ensuring tasks are followed through from start to finish.

Benefits

• Fully remote work environment
• Competitive pay
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Opportunities for professional growth and advancement
• Stable, long-term employment with an established company
• Supportive team environment
• Training and development opportunities