Customer service and Data entry administrator

About Us

For over 50 years, Cortani Interiors (formerly Showerama) has been one of Queensland's leading manufacturers and installers of shower screens, wardrobe doors, mirrors, shelving, and glazing solutions.

We proudly partner with builders, developers, designers, and homeowners to deliver high-quality products, exceptional customer service, and innovative solutions. Our continued growth is driven by our commitment to quality workmanship, reliability, and customer satisfaction.

About the Role

Cortani Interiors is seeking an energetic, organised, and customer-focused Data entry & Customer ServiceCoordinator to join our growing team.

This is a fast-paced role suited to someone who thrives in a busy environment, enjoys juggling multiple tasks, and takes pride in accuracy and efficiency. You will play a critical role supporting our customers, sales team, production team, and installation crews while ensuring orders and job information are processed correctly and on time.

To Be Successful in This Role, You Will Have:

• Exceptional data entry accuracy and attention to detail.
• Strong time management and organisational skills.
• The ability to prioritise multiple tasks and meet deadlines.
• A proactive and positive attitude with a willingness to learn.
• Strong communication and customer service skills.
• The ability to work independently while contributing positively to a team environment.
• Excellent problem-solving skills and initiative.
• Confidence using computer systems and administrative software.
• A professional and well-presented manner.
• Experience working in a fast-paced office, scheduling, customer service, or administration environment.

Key Responsibilities

Order Processing & Data Entry

• Accurately enter customer orders into company systems.
• Review job specifications, quotes, and drawings to ensure correct processing.
• Maintain accurate records and documentation.
• Ensure all customer information and job details are entered correctly.

Customer Service

• Respond to customer enquiries via phone and email.
• Provide professional assistance regarding orders, products, installations, and service requests.
• Log and track customer issues to ensure timely resolution.
• Liaise with internal departments to keep customers informed.

Administration & Reception

• Manage incoming calls and general office enquiries.
• Maintain digital filing and customer records.
• Process customer payments when required.
• Provide front-of-house reception support.
• Assist with general administrative duties across the business.

Scheduling & Coordination

• Coordinate installation and service appointments.
• Manage builder portal communications and customer scheduling requests.
• Process requests relating to installations, glazing certificates, and service work.
• Communicate scheduling requirements clearly across departments.

Invoicing & Documentation

• Prepare and issue invoices to customers.
• Review installer paperwork and enter completion details into company systems.
• Ensure completed jobs are invoiced accurately and promptly.
• Process and issue glazing certificates as required.

Operations Support

• Prepare and organise job paperwork.
• Assist with workflow coordination between office, factory, and installation teams.
• Ensure priority jobs are identified and communicated effectively.
• Support continuous improvement of administrative and operational processes.

Experience & Qualifications

The following will be highly regarded:

• Experience in the shower screen, glazing, building, construction, cabinetry, or manufacturing industries.
• Experience using Simpro or similar ERP software.
• Previous administration, scheduling, customer service, or office coordination experience.
• Experience working with builders, trades, or construction-related customers.

Why Join Cortani Interiors?

• Stable, long-established Queensland business.
• Supportive team environment.
• Diverse and fast-paced role with no two days the same.
• Opportunity to grow with an expanding company.
• Be part of a business that values quality, accountability, and excellent customer service