Customer Service and Data Entry

Mastercut Tool Corp. has been a leading manufacturer of Carbide Cutting Tools for over 40 years. Our dedicated teams focus on innovation, continuously solving industry challenges to enhance product quality and develop advanced tools that push the boundaries of technology and engineering.
We are seeking a dynamic and detail-oriented Customer Service and Data Entry Specialist to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support while accurately managing data entry tasks. In addition, the individual must collaborate respectfully with team members and other departments to maintain a productive work environment and deliver a high standard of service.

Responsibilities:

• Handling order processing, including taking customer orders, verifying product availability, tracking shipments, and managing returns or exchanges, to ensure accurate and timely order entry, monitor order status, and communicate updates to customers.
• Develop and maintain a thorough understanding of the company's products or services and stay updated on product features, pricing, promotions, and policies to provide accurate information to customers.
• Engage in effective communication with customers to understand their needs and concerns including listening, asking questions, and providing clear and concise responses.
• Focus on building and maintaining positive relationships with customers to create a personalized and friendly experience, ensuring customer satisfaction and loyalty.
• Oversee the day-to-day activities of Inside Sales
• Receive, verify, and process credit card payments ensuring billing accuracy
• Collaborate closely with internal departments and representatives to resolve issues efficiently and ensure customers are satisfied with company services and support
• Complete customer surveys via telephone quarterly
• Adhere to company policies and procedures of confidentiality requirements, security protocols, and ethical standards to protect customer information and maintain professionalism.
• Additional duties may be assigned as needed to support business operations and departmental goals.

Qualifications:

• Bachelor’s degree or working towards a bachelor’s degree in business or related field.
• Experience or familiarity with marketing concepts is a plus.
• 1+ years of professional experience or direct exposure to inside sales and customer service
• PC skills and knowledge of Word, Excel and Outlook required
• Strong problem-solving skills
• Excellent written and verbal communication skills with professional phone etiquette
• Personable with a natural ability to develop strong customer relationships based on respect, integrity, follow through and friendliness
• Ability to multi-task while maintaining focus and ensuring all sales orders are processed according to defined targets

Join us to be part of a vibrant team committed to delivering top-tier client services while advancing your career in a fast-paced environment!

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person