CUSTOMER SERVICE & DOCUMENT (FORWARDING)

What you'll be doing

• Serve as the primary point of contact for customers, handling inquiries, complaints, and requests in a professional and timely manner
• Prepare and process all necessary documentation for the import and export of goods, including customs declarations, bills of lading, and other shipping documents
• Coordinate with internal teams and external partners to ensure the smooth and efficient flow of goods through customs and delivery
• Monitor shipment status and proactively communicate updates to customers
• Maintain accurate records and database entries related to customer accounts and shipments
• Assist with the implementation of process improvements and the development of customer-centric initiatives

What we're looking for

• Minimum 2 years of experience in a customer service or document processing role within the import/export or logistics industry
• Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and government agencies
• Excellent attention to detail and problem-solving abilities
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Proficiency in shipping websites
• Knowledge of customs regulations and procedures, as well as import/export documentation requirements
• Fluency in English and Bahasa Indonesia, both written and verbal

What we offer

At Menara Lautan Semesta, we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you can expect:

• Competitive salary and annual performance-based bonuses
• A dynamic and collaborative work culture that values teamwork and work-life balance
• BPJS KESEHATAN
• BPJS KETENAGAKERJAAN

If you are excited about the prospect of joining our dynamic team, we encourage you to apply now.