Customer Service & Documentation Executive – Freight Forwarding (Back Office)

Freight Forwarding - Dubai Back Office.

Customer Service & Doc.

Location: Cochin (Kochi), Kerala, India.

Job Summary

We are looking for a detail-oriented and organized Customer Service & Documentation Executive to support our Dubai freight forwarding operations from our Kochi office. The role involves customer coordination, preparing shipment documents and quotations, maintaining accurate records, updating shipment details in internal systems, and ensuring timely completion of documentation and job processing.

Candidates must have prior experience in the freight forwarding industry, with a good understanding of shipping documentation, customer service, and shipment coordination.

Key Responsibilities

• Prepare, verify, and maintain shipment documents, including invoices, delivery orders, Bills of Lading (BL), Air Waybills (AWB), packing lists, and shipping instructions.
• Handle customer inquiries and correspondence through email and phone.
• Prepare and provide timely quotations to customers.
• Coordinate with customers and internal teams to ensure smooth and timely shipment delivery.
• Update shipment details, costs, and selling rates in the internal system.
• Check documents for accuracy and completeness and report discrepancies for correction.
• Open and close shipment jobs in the internal system within the required timelines.
• Maintain accurate digital records and email correspondence for easy retrieval.
• Provide shipment status updates and assist in preparing routine customer service reports.
• Coordinate with operations and accounts teams regarding shipment documentation and billing records..

Required Qualifications & Experience

• Bachelor's degree in any discipline.
• Minimum 3 years of experience in freight forwarding is preferred; relevant freight forwarding industry experience is mandatory.
• Practical knowledge of shipping documentation and freight forwarding procedures is essential.
• Experience in customer service, shipment coordination, and quotation preparation is an advantage.
• Experience supporting Dubai or UAE freight forwarding operations will be an added advantage..

Required Skills

• Good written and verbal communication skills in English.
• Proficiency in MS Office, particularly Excel, Word, and Outlook.
• Knowledge of freight forwarding documentation and shipment processes.
• Good documentation, data entry, coordination, and follow-up skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines

Working Hours

• Full-time.
• Shift timings aligned with Dubai business hours.
• Additional hours may be required based on operational needs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided

Work Location: In person