Customer Service & Event Support Associate

Customer Service and Event Support Associate

Big Play Entertainment | Dunwoody, Georgia

Position Summary

The Customer Service & Event Support Associate provides administrative and hands-on support for birthday parties, group outings, corporate events, and daily guest operations. This position helps organize event details, prepare event spaces, welcome guests, and coordinate activities so events run smoothly from arrival through departure.

Working closely with the Sales Manager, Customer Service Manager, and operations team, this associate helps deliver friendly, organized service throughout Big Play Entertainment and Woody’s Restaurant & Bar.

Key ResponsibilitiesEvent Administration and Preparation

· Assist with event paperwork, reservation updates, guest counts, checklists, and internal schedules.

· Review upcoming event details with the Sales Manager and confirm that information is complete and communicated to the appropriate departments.

· Prepare event materials, including signage, game cards, wristbands, reserved-area notices, and activity schedules.

· Respond to routine event questions by phone, email, and in person; direct pricing, contract, and package changes to the Sales Manager.

· Help maintain organized event files and accurate records of customer requests, payments, and follow-up needs.

· Communicate food orders, timing, room arrangements, and special requests to the appropriate team members.

Event Setup and Execution

· Assist with setting up and breaking down party areas, bowling reservations, and The Green Room.

· Check that tables, seating, supplies, and presentation meet event requirements before guests arrive.

· Greet event organizers and guests, explain the event schedule, and assist with check-in.

· Coordinate with party hosts, attraction attendants, servers, bartenders, and kitchen staff to support timely service.

· Help guide groups between bowling, arcade activities, laser tag, glow golf, and dining areas.

· Monitor event timing, respond to guest requests, and communicate delays or concerns promptly.

· Keep event spaces clean, organized, and stocked throughout service.

· Assist with event checkout and document feedback or unresolved concerns for management.

General Customer Service

· Welcome guests and provide accurate information about attractions, pricing, promotions, and venue policies.

· Answer incoming calls, assist with reservations, and direct inquiries to the appropriate department.

· Support front-counter operations, including attraction purchases, game card transactions, and payment processing as assigned.

· Learn and use Big Play’s reservation, bowling, game card, and point-of-sale systems.

· Resolve routine guest concerns courteously and involve a manager when additional assistance or approval is needed.

· Maintain clean, orderly guest service areas and assist other departments as business needs require.

Communication and Accountability

· Provide clear updates to management regarding event readiness, customer requests, and service concerns.

· Complete assigned checklists and follow through on outstanding tasks.

· Follow cash-handling, guest privacy, safety, and operational procedures.

· Report equipment issues, hazards, and incidents promptly.

· Maintain dependable attendance, professional conduct, and a guest-focused approach.

Qualifications

· Customer service, hospitality, restaurant, administrative, or event experience preferred.

· Strong organizational skills and attention to detail.

· Friendly, professional communication in person, by phone, and in writing.

· Ability to manage multiple priorities in a busy entertainment environment.

· Basic computer skills and the ability to learn reservation and transaction systems.

· Sound judgment when handling guest concerns and knowing when to involve management.

· Willingness to assist with both administrative work and hands-on event duties.

Schedule and Physical Requirements

· Availability to work evenings, weekends, holidays, and scheduled events.

· Ability to stand and walk for extended periods and assist with event setup, cleanup, and moving supplies, with reasonable accommodation as needed.

Performance Expectations

Success in this role includes accurate event information, timely preparation, effective communication between departments, responsive guest service, and consistent completion of assigned duties. The associate is expected to help create a welcoming experience that encourages guests to return and book future events.

Pay: $15.00 - $30.00 per hour

Expected hours: 40.0 per week

Work Location: In person