Customer Service & Events Representative

About the Role

We're looking for a friendly, organized, and energetic Customer Service & Events Representative to be the voice and face of Bibo, Playnation, and iSwing. You'll handle customer conversations across all our social media platforms and represent our brands at events, making sure every guest has a great experience online and in person.

Key Responsibilities:

Social Media Customer Service

• Respond promptly and professionally to messages, comments, and reviews on Facebook, Instagram, TikTok, and other platforms for all three brands
• Answer questions about services, pricing, promos, schedules, bookings, and event packages
• Handle complaints and concerns with patience and escalate issues to management when needed
• Keep a record of common questions, feedback, and customer concerns and share insights with the team
• Help prepare standard replies and FAQs to keep responses consistent across brands

Events Facilitation

• Attend brand events, activations, parties, and promotional activities
• Facilitate and host events, including games, activities, and program flow
• Welcome and assist guests, ensuring they have a smooth and enjoyable experience
• Coordinate with the events team on setup, schedule, and materials

Image and Content Coverage

• Take quality images (and short videos when needed) during events
• Organize and send event pictures to the marketing team for posting
• Capture behind-the-scenes and customer moments that can be used as social media content

Qualifications:

• At least a high school graduate; college level or degree in Communication, Marketing, Tourism, Hospitality, or a related field is an advantage
• Experience in customer service, social media handling, or events hosting is a plus
• Excellent communication skills in English, Filipino, and Cebuano/Bisaya
• Comfortable speaking in front of crowds and interacting with kids, families, and groups
• Basic photography skills using a smartphone or camera
• Familiar with Facebook Page inbox/Meta Business Suite, Instagram, and TikTok
• Organized and able to manage messages for multiple brands at once
• Willing to work on weekends, holidays, and during events

What We're Looking For:

• Friendly, positive, and approachable personality
• Calm and professional when handling complaints
• Creative and has an eye for good images or pictures
• Proactive team player who takes ownership