Customer Service & Executive Assistant

Job Title: Customer Service & Executive Assistant

Location: Mainland, Lagos

About the Role:

We are looking for a smart, customer-focused, highly organized, and professional Front Desk & Customer Service Officer who will serve as the first point of contact for customers and visitors, ensuring a welcoming and professional experience. The successful candidate will handle customer enquiries, provide information about the company's products and, manage front desk activities, and support administrative and operational processes.

Key Responsibilities

Handle customer enquiries, complaints, and requests promptly and professionally.

Respond to phone calls, emails, and WhatsApp messages

Process customer orders, enquiries, and follow-ups accurately.

Maintain customer records and update relevant databases.

Follow up with customers to ensure satisfaction and resolve issues promptly.

Work closely with internal teams to ensure timely resolution of customer concerns.

Deliver an outstanding customer experience across all communication channels.

Provide administrative support to Management.

Coordinate meetings and communicate professionally with staff, clients, vendors, and business partners.

Maintain confidential documents and records with a high level of discretion.

Support general office administration and perform other duties as assigned.

Requirements

Minimum of an OND, HND, or Bachelor's Degree in any relevant discipline.

1–2 years of experience in Customer Service, Executive Assistant, Administrative, or similar roles.

Excellent verbal and written communication skills.

Strong interpersonal, organizational, and problem-solving abilities.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to multitask, prioritize responsibilities, and meet deadlines.

High level of professionalism, confidentiality, and attention to detail.

Positive attitude and ability to work effectively in a fast-paced environment.

Applicants must reside in or be able to commute conveniently to Ojuelegba, Lagos.

What We Offer

Competitive salary.

Supportive and professional work environment.

Opportunities for learning and career

How to Apply

Interested and qualified candidates should send their CV to [email protected] using "Customer Service & Executive Assistant" as the subject of the email.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person