Customer Service & Freight Coordinator

About the role

JD Propagation is looking for a motivated and customer-focused Customer Service & Freight Coordinator to join our team. This is a hands-on role that combines customer service, freight coordination, sales support, and administration. The successful applicant will play a key role in ensuring our customers receive outstanding service while managing freight bookings, selecting the most effective transport solutions, processing orders and invoices accurately, along with selling.

Key responsibilities

• Book and coordinate freight deliveries and collections
• Determine the most efficient and cost-effective freight methods for customer orders
• Liaise with freight companies and transport providers
• Provide exceptional customer service via phone, email, and in person
• Sell excess stock
• Process customer sales and orders
• Prepare and issue invoices accurately and efficiently
• Handle customer enquiries and provide product information
• Track freight consignments and resolve delivery issues when required
• Maintain accurate customer and order records
• Work closely with internal teams to ensure smooth order fulfilment

About you

• Previous experience in customer service, freight, logistics, or administration preferred
• Strong communication and relationship-building skills
• Excellent organisational and time-management abilities
• Ability to problem-solve and identify the best freight solutions
• Confident using computer systems and Microsoft Office applications
• High attention to detail, particularly when processing orders and invoices
• Ability to work independently and as part of a team
• Sales experience would be highly regarded

Benefits

• Friendly and supportive team environment
• Variety in your day with a mix of customer service and logistics responsibilities
• Stable, long-term employment opportunity
• Ongoing training and development