Customer Service & Freight Coordinator

Join Evolution Fulfillment Inc.

Evolution Fulfillment Inc. is a fast-growing third-party logistics (3PL) company specializing in fulfillment services for leading fashion, apparel, beauty, and lifestyle brands across North America. We are looking for an organized, customer-focused professional who enjoys solving problems and working in a collaborative environment.

What You'll Do

• Serve as the operational contact for clients; provide updates on inventory, orders, freight and delivery exceptions.
• Quote and book Canadian LTL freight and coordinate Canadian and US LTL, FTL, third-party and retailer-designated shipments, including collect freight.
• Prepare bills of lading, packing slips and shipping records; track pickups, deliveries and freight discrepancies.
• Monitor inventory allocation, purchase orders and order readiness against routing, shipping, delivery and cancellation deadlines.
• Submit retailer routing requests, book distribution centre appointments and coordinate carrier schedules.
• Coordinate value-added services such as tagging, relabelling and carton labelling with warehouse planning.
• Prepare EDI advance shipping notices (ASNs), compliant carton labels and accurate shipment information.
• Maintain retailer routing guides and SOPs; investigate chargebacks and support invoice disputes.
• Coordinate inbound sales samples, inventory tracking and distribution; maintain records and resolve recurring issues.

What We're Looking For

• At least 2 years of customer service, logistics or order coordination experience in a 3PL, warehouse, wholesale or distribution environment.
• Experience with freight bookings, retailer routing requirements, shipping documents and delivery deadlines.
• Proficiency in Microsoft Excel and Outlook; familiarity with warehouse or order management systems.
• Excellent communication, organization, attention to detail and independent follow-through.

Why Join Us?

• Footwear or apparel distribution and major retailer vendor compliance.
• EDI, ASNs, retailer portals, LTL/FTL freight booking and ERP distribution systems

Apply Today!

If you're passionate about customer service and want to grow your career with a leading logistics company, we'd love to hear from you.

Email your resume to: [email protected]

Evolution Fulfillment Inc.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Pay: $23.00-$25.00 per hour

Work Location: In person