Customer Service and Inside Sales Executive

Customer Service and Inside Sales Executive

Department-Customer Service and Commercial Support

Location- Dubai Investment Park 1 (DIP 1), Dubai, UAE

Employment Type- Full-time

Experience Level- Mid-Level

Closing Date- 31 October 2026

Reporting Line- Sales Manager

LinkedIn Vacancy URL

https://www.linkedin.com/feed/update/urn:li:activity:7508163668044398592

Role Overview

Convert inbound enquiries into qualified opportunities and accurate quotations while providing responsive customer support. The role maintains CRM discipline and coordinates reliable sales-to-operations handovers without making unverified commitments.

Key Responsibilities

• Receive enquiries through phone, email, web, app, WhatsApp and referrals; capture complete shipment/customer information in CRM.
• Qualify need, lane, commodity, frequency, volume, service expectation, credit requirement and decision timeline.
• Coordinate buy rates and operational feasibility; prepare quotations using approved tariffs, margins, surcharges, validity and terms.
• Follow up quotations, record outcomes and schedule qualified meetings for Business Development or the General Manager.
• Onboard approved customers by collecting KYC, billing, contacts, SOP, integration and credit documents.
• Provide milestone updates, receive instructions and manage first-line service enquiries without making unverified commitments.
• Open and track complaints, claims and exceptions to closure with clear ownership and response times.
• Maintain CRM hygiene, call cadence, lost-reason analysis and pipeline reports.
• Identify cross-sell opportunities across express, freight, warehousing, customs and last mile.
• Prepare customer performance packs and support retention calls.

Requirements and Qualifications

• 2-4 years in logistics customer service, telesales or inside sales.
• Commercial confidence with operational accuracy and understanding of freight and courier terminology.
• Strong telephone, email, CRM and quotation skills.
• English is required; Arabic or another relevant trade-lane language is an advantage.

Benefits and What We Offer: employment terms will be discussed with shortlisted candidates.

Interested? Send you CV now: [email protected]

Work Location: In person