Customer Service & Intake Coordinator

Customer Service & Intake Coordinator

GCS Electric | Full-time, 40 hours per week
Location: Elyria, Ohio
Schedule: Monday-Friday

Help our customers feel welcome—and keep every inquiry moving forward.

GCS Electric is looking for a friendly, reliable, organized person to own our customer intake and estimate follow-up process.

You’ll be the first person many customers speak with, helping them explain their needs, gather information for an estimate, and take the next step. We value happy customers, clear communication, teamwork, and doing what we promise.

What you’ll do:

• Answer company calls with warmth and professionalism.
• Manage calls, texts, voicemail, and approved message templates in Quo.
• Follow up on missed calls and unanswered messages, responding within 24 hours maximum.
• Monitor shared company email, website inquiries, Jotform submissions, and electrician job sheets for new requests.
• Collect accurate customer details, job descriptions, and photos so our estimator can prepare estimates.
• Guide customers through our website intake form—or complete it for them when they need assistance.
• Follow up with customers who still need to provide photos or information.
• Enter new customer information into QuickBooks.
• Notify customers when estimates are sent and follow up about questions or moving forward.
• Keep customer board cards current, documenting conversations, next steps, and follow-up dates.
• Alert the scheduler or project manager to changes that affect a job.
• Explain our services and identify appropriate opportunities for additional work.
• Follow each inquiry through to a clear outcome or a complete handoff.

You’ll be a good fit if you…

• Enjoy talking with people and have a friendly, helpful phone manner.
• Show up reliably and take ownership of your responsibilities.
• Follow through without needing repeated reminders.
• Keep accurate notes and manage multiple customer conversations.
• Write clear, professional texts and emails.
• Are patient with customers who need help using technology.
• Are comfortable learning software and following established processes.
• Enjoy helping customers make decisions without using high-pressure sales tactics.
• Communicate well with coworkers and ask questions when something is unclear.

Customer service, reception, inside sales, or home-service office experience is helpful. Experience with Quo, QuickBooks, Jotform, or similar tools is a plus. Electrical knowledge is helpful but is not required.

What matters to us:

We want customers to reach a real person who listens, helps, and follows through. This role combines welcoming customer service with organized intake and proactive follow-up.

Pay: $30,000–$50,000 annually, based on experience. Performance reviews at two weeks, 30 days, 90 days, six months, and one year provide opportunities for pay increases as you demonstrate proficiency and take ownership of the role.

How to apply

Send your résumé to [email protected], along with a short note describing your customer service experience and why this position interests you.

Please include an example of how you’ve kept track of customer requests and made sure nothing was missed.

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Work Location: In person