Customer Service and Inventory Administrator TEMPORARY

Patek Philippe is the last family-owned independent Genevan Watch Manufacturer.

We are currently recruiting to fill the following temporary, full-time vacancy in our UK Head Office in

Chalfont St Peter, Buckinghamshire

Customer Service and Inventory Administrator

TEMPORARY – For a period of up to 6 months

(Full time, office based)

You will support the Customer Service team with general administration duties and contribute to the smooth running of the department. The role will also include inventory management on an occasional basis, ensuring that the Company’s standard of service is met and adhered to at all times.

Main Duties:

Customer Service

· Handling customer enquiries and complaints by telephone and email

· First point of contact for Customer Service calls

· Responsible for booking items in and out of service

· Photographing items carefully and accurately for servicing

· Contributing to the smooth running of the technical administrative function within the business

· Ordering product certificates and guarantees

· Managing all website enquiries relating to Customer Service

· Invoicing Retailers and end users

· Creating estimates and liaising between the department and Head Office

· Maintain up to date records and database

· Daily use of Microsoft Outlook and Excel & SAP (Training provided for SAP)

· Handling stock deliveries and maintaining stock levels for the department

Materials & Stock Management

· Distributing all materials for watchmakers, polishers & customer service administrators

· Manage the receipt, dispatch & data control of all spare parts

· Manage the stock control, conformity analysis & ordering of all materials

· Organise, process mapping, stock checking, data collaborating & maintenance of SAP for all movements, cases, tools & straps

· Assisting with quarterly & yearly stock take

What we are looking for:

· Exceptional customer service skills, including being a good listener when handling complaints

· Excellent communication skills, both written & verbal, and a confident telephone manner

· Ability to speak effectively with internal staff and external customers

· Technically minded with a proven track record of working meticulously & accurately

· Ability to read and interpret documents with a technical aspect

· Ability to work in a fast paced environment and manage in pressured situations

· Have an enthusiastic and positive personality and effectively manage your time and productivity whilst at work

· Proven organisational skills, works well on your own. Able to set and meet deadlines

· Used to working in a very fast paced environment and can manage in pressured situations

· Knowledge of products (training provided)

· Strong working knowledge of Microsoft Word, Outlook & Excel is essential

· SAP knowledge is desirable but not essential

Hours and Benefits:

· 9am – 5pm Monday to Friday, office based in Chalfont St Peter.

· 23 days annual leave (rising to 30 days with length of service) plus UK bank holidays and Christmas shutdown

· Company Pension (8% employer, 3% employee), salary sacrifice optional

· Private Healthcare and Dental Care

· Life Insurance and long-term sickness benefit after two years of service

Competitive salary plus a good range of company benefits

To apply please send your CV and covering letter

Due to the volume of applications received, only those selected for interviews will be contacted.

Please note that we do not accept unsolicited CV’s from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Pay: From £1.00 per year

Work Location: In person