Customer Service & Logistics Coordinator

Claymark is looking for a high-calibre Customer Service & Logistics Coordinator to join our Distribution team.

This is not just a traditional customer service or dispatch role. While the position will include customer service support and hands-on exposure to warehousing operations, the key focus of this role is to help strengthen and advance Claymark’s warehouse systems, inventory control, ERP processes and logistics technology.

We are looking for someone who is systems-minded, confident with technology, and interested in improving how warehousing, stock control and dispatch functions operate. This role will support the continued development of paperless order pulling, dispatch processes, inventory accuracy, Business Central functionality and system interfaces with key customers.

About the role

Reporting to the Team Leader, this role will work across customer service, dispatch, logistics, warehousing and stock control.

You will gain practical exposure to the day-to-day functions of customer service and warehousing so you understand the full end-to-end process. However, the core purpose of the role is to support systems improvement, inventory control and automation within the Distribution function.

The role will suit someone who can work practically with the team while also identifying opportunities to improve systems, processes and data accuracy.

Key responsibilities

In this role, you will help support and improve:

• Warehouse systems, inventory processes and stock accuracy
• Business Central processes across logistics, dispatch and inventory
• Paperless order pulling and dispatch functions
• Customer order processing and dispatch workflows
• ERP system use, data accuracy and process improvement
• Stock movements, packet movements, bin movements and cycle counts
• Back-order management and live order data processing
• Carrier coordination and offsite dispatching
• Customer service support and customer enquiries
• Purchase order creation and receipting
• Container processing and dispatch load processing
• Quality checks on packaging and product presentation
• Stocktake requirements across sites
• General administration and invoicing support where required
• Continuous improvement opportunities across warehousing, inventory and logistics technology

About you

We are looking for someone sharp, proactive and systems-focused, with the ability to work across both operational and technology-based tasks.

You will ideally bring:

• Experience or a qualification in warehousing, logistics, inventory control, automation or a related field

• Strong IT aptitude and confidence learning new systems

• An interest in automation and process improvement

• Experience working with ERP or warehouse management systems

• Strong data entry, data management and stock control skills

• Good computer skills, particularly Outlook and Excel

• Strong attention to detail and problem-solving ability

• Clear communication skills and a professional phone manner

• A practical understanding of warehousing, logistics or dispatch operations

• Flexibility to assist with customer service and warehousing tasks when required

Experience with Business Central would be highly regarded, along with any experience in EDI, paperless dispatch, warehouse automation, inventory systems or customer order system interfaces.

Why join Claymark?

At Claymark, we are continuing to improve the way our distribution, customer service and warehousing functions operate. This role offers the opportunity to be involved in meaningful systems and process improvements that will support more efficient, accurate and technology-enabled logistics operations.

You will be joining a practical, team-focused environment where safety, quality, accuracy and continuous improvement matter.

If you are systems-savvy, operationally minded and interested in helping advance warehouse technology and inventory control, we would like to hear from you.

Apply now

If this sounds like the right opportunity for you, please apply now with your CV and cover letter.