Customer Service & Logistics Specialist

MTA is looking for a Logistics Specialis to join the team.Qualifications
BAC+3 in Supply Chain, Logistics, or a related field.

• +/- 2 years of proven experience in Customer Service, Logistics, Supply Chain, or Sales Administration, preferably within the automotive industry.
• Knowledge of ERP systems (SAP or equivalent).
• Proficiency in MS Office, especially Excel.
• Fluency in English and French. Additional languages are considered an asset.

Key Responsibilities

• Receive, review, and process customer orders, delivery schedules, and releases through the ERP system.
• Monitor customer demand, forecasts, and requirements to ensure timely fulfillment.
• Track and update order status based on customer schedules and production planning.
• Coordinate with warehouse and logistics teams to ensure accurate order preparation and on-time dispatch.
• Manage daily follow-up of urgent shipments and customer priority orders.
• Serve as the primary point of contact for customers regarding orders, delivery status, and logistics-related inquiries.
• Communicate customer requirements internally and coordinate corrective or preventive actions with relevant departments.
• Ensure compliance with customer-specific logistics procedures and automotive industry standards.
• Maintain accurate customer master data and order information within ERP systems.
• Participate in production, planning, and logistics meetings to align customer priorities with operational execution.
• Identify and escalate potential supply chain risks that may impact delivery performance or customer satisfaction.
• Develop and maintain strong professional relationships with customers to support long-term business success.

Required Competencies
Customer orientation

• Order management
• Communication and interpersonal skills
• Problem-solving and analytical thinking
• Organization and attention to detail
• Time management
• Team collaboration
• Ability to work in a fast-paced automotive environment
• Teamwork and cross-functional collaboration capabilities

Key Performance Indicators (KPIs)

• On-Time Delivery (OTD)
• Customer Satisfaction Level
• Order Processing Accuracy
• Response Time to Customer Requests
• Number of Customer Complaints
• Delivery Performance Compliance
• Forecast Management Accuracy

Reports To: Customer Service & Procurement Responsible
Work location: Morocco - Kenitra - Atlantic Free Zone

Work Location: In person