Customer Service & Loss Prevention Associate

Job Overview

Join our dynamic team as a Customer Service & Loss Prevention Associate, where your energetic approach and keen eye for detail will help create a safe, secure, and welcoming environment for both customers and staff. In this vital role, you will combine exceptional customer service skills with proactive loss prevention strategies to protect assets, deter theft, and resolve conflicts efficiently. Your expertise will ensure the safety of our retail environment while delivering outstanding service to every visitor. This paid position offers an exciting opportunity to develop your skills in retail security, customer service, and loss prevention.

Job Openings

• Part time (24 hours per week), benefits not available
• Full time (up to 40 per week), benefits available
• Shift time is 12pm to 8pm daily, with a 30 minute unpaid meal break.
• All positions require working either Saturday or Sunday each week

Responsibilities

• Monitor and maintain the sales floor to promote an orderly, safe, and customer-friendly environment.
• Provide customer greetings and basic assistance while maintaining a visible presence intended to deter theft and policy violations.
• Observe all activity for compliance with established store policies and procedures.
• Identify and address respond to suspected violations, unusual activity, and safety concerns.
• Document incidents and provide factual observations when requested.
• This position is responsible for maintaining a safe and secure retail environment through active customer engagement, a visible presence for theft deterrence, communication of, enforcement of store policies, observation and reporting of identification and response to suspected criminal activity, and timely escalation to management and law enforcement when appropriate.

Experience & Qualifications

• Standing, and walking for the full shift, outside of breaks.
• At least two years retail experience in the scope of loss prevention, greeting, customer service desk, or management.
• Demonstrate an outgoing, approachable, and engaging personality with the ability to confidently interact with customers, initiate conversations, provide assistance, and maintain a positive and professional presence throughout the store.
• Must be comfortable approaching and speaking with customers regarding store policies, answering questions, and verbally addressing inappropriate or prohibited behavior in a professional and respectful manner.
• Must successfully complete a background check and reference verification.
• Must complete company training before working independently, sufficient to show knowledge of store policies, de-escalation techniques, limits of authority, trespass and law enforcement procedures, and incident documentation.

Join us to make a difference by safeguarding our community while delivering exceptional service!

Pay: From $23.00 per hour

Expected hours: No less than 24.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Vision insurance

Application Question(s):

• What employment experience do you have that qualifies you for this position?
• Do you have formal training in loss prevention, security, and/or de-escalation techniques?
• Please list two professional references that we may contact in regards to your experience and qualifications for this position. Please provide the name, position, phone number, and company of each reference.

Experience:

• Loss prevention: 2 years (Required)
• Customer service: 2 years (Required)
• Retail management: 2 years (Preferred)
• CCTV: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person