Customer Service & Office Administrator

Varied administration | Customer contact | Supportive team

We’re looking for a capable, friendly and organised Customer Service & Office Administrator to join a busy, well-established local business. This is a varied role where no two days will be quite the same. You’ll be involved in everything from customer enquiries and invoicing through to scheduling field work, processing online orders and supporting the wider team with general office administration.

If you enjoy being the person who keeps things organised, likes dealing with customers and is happy to pitch in wherever needed, this could be a great fit.

The role

Your day-to-day responsibilities will include:

• Processing daily sales, invoices and customer information
• Responding to phone, shop and online customer enquiries
• Coordinating bookings for field-based work alongside the Operations Manager
• Processing and dispatching website and online orders
• Managing customer recalls and follow-ups
• Preparing customer quotes
• Ordering stationery, uniforms, courier supplies and other office materials
• Taking monthly staff meeting minutes
• Assisting with Health & Safety administration, inductions and records
• Providing occasional social media support
• Helping with stock and general shop duties as required

About you

You’ll be someone who enjoys variety and takes pride in getting the details right. You’ll be comfortable juggling different priorities, communicating with customers and working as part of a practical, hands-on team.

We’re looking for someone with:

• Previous administration and/or customer service experience
• Strong organisation and attention to detail
• Confident computer and data-entry skills
• A friendly, professional phone manner
• Good initiative and the ability to follow things through
• A flexible, team-focused attitude
• The confidence to jump between administration, customers and day-to-day operational support

Your working week

This is a full-time position that includes three Saturday mornings per month, from 9.30am - 1.30pm. To balance the Saturday hours, you’ll have a later start during the Monday to Friday working week, providing a little extra flexibility in your weekday routine.

If you’re an organised all-rounder who enjoys customer contact, variety and being an important part of a small team, we’d love to hear from you.