Customer Service & Office Administrator

The Short Version

Customer Service Officer  |  Mount Druitt, NSW (Western Sydney)  |  Salary Range: $60,000 – $75,000 + Super

Why This One's Worth A Look

I have partnered with a fast growing, community-minded and people first manufacturer of building products who are looking for an experienced customer service/admin professional to be the face of a smaller, close-knit site.

• Full-time permanent role with training & support from day 1

• Salary Range: $60,000 to $75,000 + Super. (based on exp)

• Based in the Mount Druitt area, your own transport is preferred given limited public transport options.

• Hours are 6:30am-4:30pm. Monday - Friday. No weekends, no shift work.

• A genuine path forward: the Branch Manager started in this very role and was trained and promoted through the business. You will have support and training from day 1 from someone who started in this same role

• A varied & fast-paced role: front-of-house, customer facing, calls, admin, and behind-the-scenes production and logistics admin support, never just one thing, no 2 days will be the same.

• Supportive, friendly & busy company culture with regular team, community and sporting activities

The Impact You'd Make

You'll be the face of a busy site, the first person customers, drivers, and visitors meet, and the glue that keeps the office, production and logistics teams connected.

• Greet customers, suppliers, drivers and contractors, and manage incoming calls & emails as the first point of contact onsite.
• Handle customer quotes, order processing and stock management, keeping everything accurate and moving.
• Coordinate with the production and logistics teams on schedules, deliveries and daily truck runs.
• Process payments and handle day-to-day admin, keeping the office running smoothly.

If you love being busy, enjoy being the person people call for help, and would like training, support and opportunities to grow your career and learn more about manufacturing and logistics operations, this is the role!

What You'll Bring

You don't need a manufacturing background to thrive here, you need real customer service experience and a genuinely upbeat, helpful 'can-do' attitude, whether that's from an office, retail, hospitality or fast-food environment.

• At least 2-3 years of genuine customer service, reception, admin or similar experience.
• A warm, confident, upbeat personality, you're happy being the face of the business and like solving problems.
• Comfortable with admin and data entry, or a quick learner.
• Interested in manufacturing and logistics operations and working in a fast-paced environment
• Your own transport, as public transport options in the area are limited.
• You will need to have full Australian working rights.

You may already have reception, office, admin experience and are looking for your next role, or perhaps you've built genuine customer service experience in retail, hospitality or fast food and you're ready to bring it into an office environment, this could be exactly the move you're looking for to continue your career in operations.

Who You'd Be Working With

You'll join a smaller, close-knit team of around 10 people onsite, reporting to a Branch Manager who started in this very role and knows firsthand what it takes to succeed in it.

You'll occasionally head to the St Marys site for team events, and you'll be part of a business that's genuinely active in its local community and sporting initiatives, not just on paper.

You will have exposure to the whole business, from office, sales, logistics, production and senior leaders. This is a great opportunity to continue growing your operations career.

Your Next Move

Click apply below. Reference: CDR-OPS-011

Your next move matters.

Every application is read personally, not filtered by a system, if you're moving forward, you'll hear from me directly within 7-10 days

Corine Duke Recruitment