Customer Service & Office Support

Avery Solar & Electrical is a family‑owned and operated electrical and solar business based in the lower Blue Mountains. As a small, community‑focused team, we pride ourselves on exceptional customer service, clear communication and a genuine passion for delivering high‑quality solar and electrical solutions.

We are seeking an enthusiastic, organised and reliable Administration & Customer Service Officer to join our growing team. This role is central to keeping our solar projects moving — managing critical paperwork, supporting customers throughout their installation journey, and ensuring our operations run smoothly behind the scenes.

Key Responsibilities

• High‑volume customer service via phone and email, providing clear, friendly and timely communication

• Managing essential solar administration tasks including:

  • Permission to Connect (PTC) applications
  • Meter upgrade requests
  • Home Owners Warranty (HOW) applications
  • Compliance documentation and job pack preparation

• Maintaining accurate records and project tracking

• Liaising with suppliers, customers, and internal team members

• General administrative support across all areas of the business

Skills & Experience

• Strong customer service background with confident communication skills
• Previous administration experience, ideally within the solar, electrical, construction or trades industry
• High attention to detail and ability to manage multiple tasks simultaneously
• Proficient in computer‑based administration systems (Microsoft Office, Excel, Word)
• Ability to learn and navigate solar portals, compliance platforms and distributor systems
• Highly organised, dependable and able to prioritise effectively

Why Join Us?

• Supportive, family‑run business with a positive team culture
• Meaningful role contributing to renewable energy projects
• Stable, long‑term position with room to grow
• Work that genuinely makes a difference to customers and the community

If you feel you have the right match of skills and are excited to be part of a growing solar and electrical business, click ‘Apply for this Job’ and we’ll be in touch as we progress through the recruitment process.