Customer Service & Operations Administrator | Manufacturing

Workfast is seeking an experienced Customer Service & Operations Administrator to join our client's Coatings Team in Campbellfield, VIC.
 
This dual Customer Service & Operations Admin Assistant position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and delivers exceptional customer service.
 
Highlight

• ASAP start
• $37.00 per hour + loading + super
• Monday to Friday 6:30am - 3:30pm
• Casual position with full-time working hours - view to offer this position on a permanent basis for the right candidate
• Great work-life balance
• Stable and ongoing work
• On-site parking
• Career progression and development opportunities
• Working for a National Business

What You Will Be Doing

• Answering incoming calls and directing enquiries professionally
• Greeting customers and ensuring a positive service experience
• Completing data entry for QA test certificates using Excel
• Verifying orders for dispatch and processing shipments through VCC Max
• Organising freight and resolving any delivery-related issues
• Identifying and correcting system errors prior to invoicing
• Processing credits, reworks and customer feedback forms
• Supporting stock-takes, process testing and operational registers
• Managing Rapid Inducts for site visitors and contractors
• Promoting Health & Safety and exercising Stop Work Authority when required

What You Need

• Strong experience in Customer Service and/or Operations Administration
• Exposure to steel, fabrication, or manufacturing industries
• Strong communication skills - written & verbal, and ability to manage competing priorities
• Excellent attention to detail and accuracy
• Ability to manage conflicting priorities in a fast-paced environment
• Proficiency in MS Office (Excel, Word, Outlook)
• Experience with ERP systems such as QAD or VCC Max
• Ability to identify and implement process improvements
• Highly adaptable, proactive and results-driven attitude
• Strong problem-solving skills

About You
You're someone who embodies:

• Passion - takes pride in their work
• Integrity - committed to doing things the right way
• Continuous Improvement - always seeking better ways to operate
• Results Driven - focused on accuracy, efficiency and customer satisfaction

About Workfast
Workfast partners with some of Australia's most reputable businesses across all states. We ensure our workers are supported, paid correctly and treated fairly under Australian workplace standards. We celebrate diversity and encourage applicants of all backgrounds to apply. All personal information is handled confidentially in accordance with the Privacy Act 1988.
 
How to Apply
If you are interested in thisCustomer Service & Operations Administrator role in Campbellfield, please click the link to apply and attach your updated resume.