Customer Service & Operations Assistant

Activate your own career path We’re looking for responsible, self-motivated people who want to build a career in the exciting and fast-growing field of shipping and logistics. We provide a learning environment and a pathway to career success for the right individuals. We believe it is our great mission to open doors for talented people and equip you with the skills to realize your career dreams. Career Development Your career at Dimerco is more than a job. You have the chance to unlock your potential. Your professional growth is powered by our eLearning programs, which allow you to equip yourself with new knowledge – anywhere and anytime. Working Culture Dimerco people are ethical, self-motivated, data-oriented, and performance-driven. Here, we recognize and reward hard work, and treat everyone with respect and warmth. As an example of that support, we’ll assign you your very own mentor, who will assist in your orientation to the business and the industry and help you realize your full potential. Learn more about our REACH culture and see our culture video. Global Perspective At Dimerco, we have offices around the world. That allows us to open more doors to international opportunities. Our Global Talent Team Program gives you an opportunity to showcase your capabilities and strengthen your skills in culturally diverse environments. Training program makes you a Global Ready Talent. Diversity & Inclusion Diversity nowadays means more than gender and race. At Dimerco, we uphold the voice of every individual. To build a team of international elites and to ensure better leadership development, we’re committed to maintaining an inclusive culture that brings the world to us. The right team will accelerate our growth and help us act as a seamless business partner globally, regardless of culture or language.

Job Title: Customer Service & Operations Assistant
Location: Sydney, Australia
Job Function: Customer Service / Operation
Employment Type: Full-Time

Job Description

• Provide frontline support to local customers by answering inquiries,
  assisting with shipment updates, and ensuring a high standard of customer
  service.
• Assist with booking arrangements with carriers and coordinate with vendors
  for cargo pick-up and trucking deliveries.
• Track shipments and update customers with real-time status, ensuring they
  are informed throughout the shipping process.
• Liaise with overseas offices to follow up on bookings, documentation, and
  timely arrival notifications to clients.
• Use internal ERP systems to accurately enter shipment details, input sales
  and cost data, and follow internal procedures for job file creation, cost
  approvals, and documentation updates
• Support backend operational tasks with training provided for future
  involvement in full shipment handling.

Qualifications

• Open to fresh graduates with a diploma or degree in business, supply chain,
  logistics, or a related field; prior experience in logistics or customer
  service is an advantage but not required.
• Strong communication and problem-solving skills, with the ability to respond
  professionally and effectively to customers and internal stakeholders.
• Proficient in Microsoft Office and eager to learn shipment management or
  logistics systems; high attention to detail and ability to manage multiple
  tasks in a fast-paced environment.