Customer Service & Operations Assistant

Job Summary

Plan and coordinate delivery routes and schedules to ensure timely, cost-effective distribution. Manage customer communications and vendor relations while maintaining operational records and supporting office administration to enhance warehouse and sales team efficiency.

Responsibilities

Plan and coordinate daily delivery routes to ensure timely and cost-effective distribution of goods

Collaborate with drivers and third-party logistics providers to optimize delivery schedules for improved efficiency

Develop, update, and maintain master databases and contract records to support operational continuity

Serve as the primary contact between Bakels Singapore warehouse and customers' outlets to ensure accurate and timely communication of corporate information to the sales team

Manage customer relations by handling feedback via calls, emails, or text messages to maintain customer satisfaction

Liaise with contractors, vendors, and suppliers to resolve office-related issues such as equipment maintenance, cleaning services, and refurbishment

Provide general administrative support including filing, data entry, document management, and procurement of office supplies

Prepare regular reports on inventory levels, delivery performance, and operational efficiency to inform management decisions

Prepare and maintain work orders, ensuring accurate tracking from initiation to completion

Perform ad hoc duties as assigned by the company to support business operations