Customer Service and Operations Coordinator

Bishop Plumbing and Heating is a growing, family run plumbing, heating and cooling company serving Milton Keynes and the surrounding areas.

We are looking for an experienced, organised and commercially aware person to manage customer enquiries, bookings and engineer diaries from first contact through to completion and payment.

The role includes:

Answering calls and emails

Booking jobs and managing engineer diaries

Collecting advance payments and deposits

Raising and chasing invoices

Following up quotations and helping fill diary gaps

Reviewing engineer notes and creating follow up tasks

Raising purchase orders

Keeping customer records accurate

Preparing weekly management reports

You must have at least three years’ relevant administration, customer service or operations experience. Experience within plumbing, heating, air conditioning or a similar service business is highly desirable.

You will need excellent attention to detail, initiative, strong communication skills and the ability to work independently without leaving tasks unfinished.

The role is currently home based, with initial training in Milton Keynes. It may move to an office in Milton Keynes in future.

Hours: Monday to Friday, 8am to 5pm
Salary: £28,000 to £30,000 depending on experience
Holiday: 30 days including bank holidays
Benefits: No weekends, company equipment, salary review after probation and future progression opportunities

Please apply with your CV and a short introduction explaining your relevant experience.

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Referral programme
• Work from home

Application question(s):

• Do you have experience working within plumbing, heating, air conditioning, construction, property maintenance or another field service business?
• Have you used Commusoft or another CRM or job management system? If yes, which one?
• Are you comfortable making outbound calls to chase quotations, collect payments and follow up customers?
• Are you available to work Monday to Friday, 8am to 5pm?
• This role is currently home based but requires training in Milton Keynes and may become office based in Milton Keynes in the future. Are you willing and able to travel to Milton Keynes when required?
• A customer calls and you are unsure exactly what type of job they need. What would you do before confirming the booking?

Experience:

• Administrative: 3 years (required)

Work Location: Hybrid remote in Milton Keynes (South East Region)