Customer Service & Operations Coordinator

Nonna’s Bakehouse – Wetherill Park NSW
Full-Time | Monday to Friday | Family-Owned Australian Business

---

About Nonna’s Bakehouse

Nonna’s Bakehouse is a growing Australian-owned bakery manufacturer supplying artisan breads to supermarkets, cafés and food service customers across Australia.

As a family business with over 100 team members, we pride ourselves on quality, reliability and strong internal teamwork across production, logistics, sales and customer service.

---

About the Role

We are seeking an experienced Customer Service & Operations Coordinator to join our Wetherill Park office team.

This is not a standard customer service role.

You will be the central coordination point between customers, production, logistics, sales and accounts, ensuring customer orders are processed accurately, production is aligned, freight is booked, and deliveries are completed on time.

This role requires someone who can think quickly, solve problems, manage competing priorities and remain calm in a fast-paced manufacturing environment.

---

Key Responsibilities

• Processing customer orders via phone and email
• Coordinating daily requirements with production and dispatch teams
• Booking freight and managing interstate deliveries
• Tracking orders and resolving delivery issues
• Liaising with customers regarding order updates and changes
• Supporting sales team with order and customer information
• Assisting accounts with invoicing and customer queries
• Maintaining accurate records and order data entry
• Working closely across multiple departments to ensure smooth operations
• General office and administrative support duties

---

What We Are Looking For

To be successful in this role, you will need:

• Minimum 2+ years’ experience in customer service, administration, order processing, logistics coordination or operational support
• Experience working in a fast-paced, high-volume environment
• Experience coordinating between multiple departments (production, logistics, sales, accounts)
• Strong experience with customer orders and/or freight coordination (interstate freight highly regarded)
• Excellent communication skills with fluent spoken and written English
• Strong computer skills including Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
• High level of accuracy and attention to detail
• Strong problem-solving ability and ability to think under pressure
• Ability to prioritise multiple competing tasks in a busy environment
• A proactive attitude with the ability to take ownership of tasks and outcomes
• Ability to work independently while contributing to a team environment

---

Role Requirements

• Full-time position – Monday to Friday
• Based in Wetherill Park, NSW
• Australian work rights required
• Strong reliability and attendance required due to production schedules
• Christmas period is our peak production period and is a blackout period for annual leave

---

This Role Will Suit Someone Who:

• Thrives in a busy, structured, fast-paced environment
• Enjoys problem solving and coordination work
• Can manage multiple priorities at once without becoming overwhelmed
• Takes ownership and accountability for outcomes
• Enjoys working across different teams in a manufacturing business

---

Not Suitable For:

This role will NOT suit someone looking for:

• A quiet or slow-paced office role
• Basic reception or entry-level admin work
• Minimal responsibility or decision-making
• Limited customer interaction or structured processes

---

Why Join Nonna’s Bakehouse?

• Stable full-time Monday to Friday position
• Strong family business culture with supportive team environment
• Long-term career opportunity with job security
• Exposure to multiple areas of a national manufacturing business
• Opportunity to develop strong operational and coordination skills

---

Salary

Salary will be negotiated based on experience and capability.

---