Customer Service & Operations Coordinator

Call Center & Customer Support (80%)**

• Handle customer inquiries and provide support via call center in a professional and timely manner.
• Coordinate with related departments via email and other communication channels to resolve customer issues.
• Update and maintain equipment warranty information in the system, including repair requests and related records.
  Reporting (20%)
• Prepare, manage, and analyze data reports using Microsoft Excel (data download, data cleansing, and data summary)
• Utilize advanced Excel functions such as VLOOKUP and Pivot Table for data analysis and customer reporting
• Create and design PowerPoint presentations to summarize data insights and performance results for reporting purposes.

Others

• Review and verify billing documents submitted by vendors/suppliers, including invoices, receipts, and other related supporting documents, to ensure accuracy and completeness before processing.
• Perform other related tasks as assigned.

Qualifications:

• Proven experience in Call Center or related roles
• Proficient in MS Office: MS Word, Excel (Vlookup, Pivot Table), PowerPoint, and Outlook
• Strong analytical and reporting skills
• Good communication, coordination, and presentation skills
• Detail-oriented and able to manage multiple tasks
• Able to work under pressure
• Good command of English