Customer Service & Operations Coordinator

Customer Service & Operations Coordinator (CSR)

Lidster Tree Service | St. Thomas, Ontario

Job Type: Full-Time, Permanent

Compensation: $23–$30 per hour, based on experience

About Us

Lidster Tree Service is a growing, professional tree care company based in St. Thomas, Ontario. We pride ourselves on delivering exceptional customer service, efficient operations, and high-quality tree care.

As we continue to expand, we're looking for a highly organized, motivated, and detail-oriented Customer Service & Operations Coordinator to join our office team.

This position is ideal for someone who enjoys working in a fast-paced environment, solving problems, communicating with people, and keeping daily operations running smoothly.

Key Responsibilities

Customer Service & Communication

• Answer incoming calls, emails, and customer inquiries professionally.
• Schedule estimates, appointments, and service requests.
• Provide customers with scheduling updates and job information.
• Follow up with customers and maintain accurate records.
• Deliver a consistently high standard of customer service.

Crew Scheduling & Routing

• Assist with scheduling daily jobs for multiple tree service crews.
• Plan and optimize routes to minimize unnecessary travel and maximize productivity.
• Coordinate job locations, equipment requirements, and crew availability.
• Communicate daily schedules and job details to crew leaders.
• Monitor job progress and assist with schedule adjustments throughout the day.
• Help ensure crews have the information needed to complete jobs efficiently.

Office & Operations Support

• Maintain accurate scheduling and customer information in Housecall Pro.
• Coordinate with estimators, office administration, and operations management.
• Track outstanding jobs, scheduling changes, and customer requests.
• Assist with job documentation and administrative tasks.
• Identify opportunities to improve scheduling efficiency and internal processes.
• Help maintain organized workflows and clear communication between office staff and field crews.

What We're Looking For

• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Ability to multitask and prioritize in a busy environment.
• Confident using computers, scheduling software, and digital systems.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Self-motivated, dependable, and accountable.
• Experience in dispatching, logistics, scheduling, customer service, or operations coordination is an asset.
• Experience with Housecall Pro or similar CRM software is an asset.
• Previous experience in the trades, construction, landscaping, or home service industry is beneficial but not required.

What We Offer

• Competitive hourly compensation based on experience.
• Full-time, year-round employment.
• Opportunities for professional development and advancement.
• A supportive, growth-focused team environment.
• The opportunity to play an important role in the continued growth of Lidster Tree Service.

The Ideal Candidate

We're looking for someone who takes ownership of their responsibilities, enjoys creating structure, and is always looking for ways to improve efficiency.

You should be comfortable communicating with field crews, managing changing priorities, and ensuring that customers receive excellent service.

If you're organized, proactive, and enjoy keeping people and operations moving efficiently, we'd love to hear from you.

Apply today to join the Lidster Tree Service team!

Pay: $23.00-$30.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental care
• Disability insurance
• Mileage reimbursement
• RRSP match

Work Location: In person