Customer Service & Operations Executive

If you are interested in joining our team, please email your CV to [email protected].

Please note, only shortlisted candidates will be contacted.

We’re looking for a helpful and customer-oriented Customer Service & Operations Executive. You should have an excellent ability to multitask, work independently and have the initiative to solve problems on a daily basis.

Job Description:

• Ensure the smooth handling of communications of defects to customers.
• Tackle general complaints and issues raised by customers independently.
• Address and answer customer inquiries through calls, whatsapp and live chat on a timely basis.
• Coordinate and ensure that all retail counter staffs logistic needs are addressed.
• Coordinate delivery requests from customers with drivers.
• Ensure all outstanding operational issues are well followed up.

Preferred Skills / Experience:

• 3 to 5 years of experience in customer service setting.
• Excellent organizational skills with eye for detail.
• Able to multitask and work on multiple tasks at the same time.
• Have good telephone etiquette and is able to communicate well.

Working Hours:

• 5.5 days work week (excluding Sun & PHs).
• Mondays – Fridays: 8am – 5pm.
• Saturdays: 8am – 12pm.