Customer Service & Operations Executive

About Us：

Verve Digital Services is a financial services company established in 2017, committed to delivering innovative and reliable digital solutions to support the evolving needs of the financial industry.

Driven by technology and innovation, we strive to provide efficient, secure, and customer-focused services while fostering a collaborative and growth-oriented work environment. As we continue to expand, we are looking for passionate and talented individuals to join our team and grow with us.

Key Responsibilities：

• Handle client inquiries and disputes through online channels, providing timely and professional operational support.
• Operate internal settlement systems for transaction instructions, execution, reconciliation, fund transfers, and data analysis.
• Coordinate transaction instructions, price inquiries, quotations, order follow-ups, and related requests with external institutions; promptly escalate and track exceptions to resolution.
• Identify and resolve operational issues, escalating complex cases and following up until closure.
• Communicate business procedures and requirements clearly while resolving client disputes and safeguarding company interests.
• Identify operational bottlenecks and coordinate with external institutions regarding market updates, service changes, and new product information.
• Perform ad hoc tasks and operational support duties as assigned.

Requirements：

• 2+ years’ experience in Customer Service or Operations; dispute/complaint handling preferred.
• Finance, Economics, Accounting, or financial industry background is an advantage.
• Familiar with securities settlement, data-sensitive operations, Excel, and messaging platforms.
• Strong logical thinking, problem-solving, and communication skills.
• Knowledge of customer service procedures and trading execution processes.
• Responsible, adaptable, and able to handle peak periods, shifts, and overtime when required.
• Results-driven, independent, and able to work effectively across teams.
• Mandarin proficiency (reading, listening, and typing) is a MUST.

Compensation & Benefits：

• Full-time position (5 working days per week).
• Competitive salary package.
• Performance bonus (subject to company policy and individual performance).
• Annual leave, medical leave, and statutory benefits (EPF, SOCSO & EIS).
• Comprehensive training and on-the-job guidance.
• Career growth and advancement opportunities.
• Friendly, collaborative, and positive working environment.

** Candidates with relevant industry exposure are encouraged to apply.

Apply now or reach out for more details!

[email protected]