Customer Service & Operations Executive

Location: Novena / Clarke Quay
Working Hours: Monday to Friday, 8:30 AM to 6:00 PM
Employment Type: Yearly Renewable Contract

We are seeking a proactive and detail-oriented Survey Operations Executive to support survey administration and data collection activities. The successful candidate will engage respondents through various channels, ensure accurate data capture, and contribute to the successful completion of survey projects while meeting established performance targets.

• Guide companies in completing surveys
• Accurately input and maintain survey data, ensuring completeness and data integrity.
• Conduct field visits to engage respondents who are not contactable via phone.
• Record and update call outcomes, respondent statuses, and survey progress on a daily basis using designated systems and tools.
• Work closely with team members to achieve project goals and survey completion targets.
• Address respondent concerns professionally and encourage participation in surveys.
• Prepare and submit accurate daily productivity and survey completion reports.
• Review, verify, and clean survey data by resolving errors, inconsistencies, and incomplete responses.
• Maintain detailed case notes and documentation to facilitate effective follow-up actions.
• Ensure compliance with established Standard Operating Procedures (SOPs) and provide appropriate justification for any deviations.
• Meet individual and team Key Performance Indicators (KPIs).
• Perform other administrative and operational duties as assigned.

Requirements

• Minimum Diploma, or equivalent qualification.
• Good communication and interpersonal skills.
• Comfortable interacting with members of the public through phone and face-to-face engagements.
• Proficient in Microsoft Office applications, particularly Excel.
• B2B experience is advantageous
• Able to work independently and as part of a team.
• Willing to travel for field visits when required.

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394