Customer Service and Operations Representative

Job Title: Customer Service and Operations Representative

Job Type: Full-time
Shift: Monday through Friday - Day
Location: San Leandro
Reports to: Operations Manager
Pay: $24 to $32 per hour - Dependent on experience/qualifications*
Full Benefits: Yes*

Job description
R&S Automation, Inc. is seeking responsible, honest and hardworking individuals with a can-do attitude for a customer service and operations position with a successful and growing Distribution business. Be part of a dynamic team that believes working together we can achieve anything! Individuals that are passionate about great customer service, are self-motivated, able to perform well under pressure, are organized and can exercise good judgment, will do well in this position. Specific responsibilities include but are not limited to the following:

• Answer incoming customer calls and emails
• Create customer quotes, process customer orders and returns
• Follow-up with customers diligently and proactively
• Make outbound calls to customers to communicate sales and marketing information
• Tend to customers for will-call pick-up as needed
• Assist with general office and administrative duties as assigned
• Perform billing and purchasing functions as needed
• Perform some shipping and receiving functions as needed
• Help ensure office is always clean and organized
• Ensure office and self comply with general office work procedures, safety regulations and policies
• Collaborate with other branches/departments to resolve customer issues efficiently
• Champion company initiatives and process improvements
• Recommend changes to improve customer satisfaction, service and operational efficiency

Requirements:

• Team player
• Exceptional customer service skills
• Able to multitask and manage time effectively to complete all job responsibilities with minimal oversight
• Excellent computer skills. Proficient in Microsoft office suite a plus
• Detail oriented
• Exceptional verbal and written communication, problem solving and conflict resolution skills
• Acumatica and/or other ERP software experience a plus
• Valid Driver’s License
• Specific physical demands include ability to lift, push or pull up to 50 pounds and at times work in a variety of environmental conditions (both weather and non-weather related) plus stooping, kneeling, climbing, crouching or reaching.

Key Performance Indicators (KPI’S):

• Orders inbox emails responded to within 24 hours.
• Confirmed shipments: nothing over 7 days, shipment accuracy >95%
• Account management - backorders completed within a week of receipt of product, no duplicate orders, returns processed in a timely manner

*We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company. If you are a self-starter with a proven track record of success in customer service and operations roles, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person