CUSTOMER SERVICE & OPERATIONS (WEBSTORE)

Alchemy Equipment is a New Zealand-owned and operated apparel company. We create premium apparel that combine performance and style. We sell our collections globally, through our own stores in NZ and a fast-growing online sales channel.

We are on the hunt for a someone to head up our customer service and lead the daily operations of our online store.

About the role

You will be the initial point of contact for customer enquiries via the Alchemy Equipment website, and will ensure smooth customer journeys for online purchases. You lead eCommerce operations, managing a small web teams' workflow, while occasionally working independently during quieter periods.

Key responsibilities

• Online customer service, responding to customers enquiries about products, order tracking etc

• Ensuring a good customer journey with prompt, helpful responses with a friendly tone.

• Processing customer exchanges and refunds

• working with Distribution manager for web store order fullfillment

• Sourcing stock from retail locations as required

• Managing appropriate staffing levels depending on web stores requirements

• Liaising with NZ Post/DHL regarding delayed/missing parcel enquiries

• Sorting and wrapping web orders

• Dispatching orders in NZ Post and DHL

• Providing customer support for retail locations when required

The role offers you:

• A professional and supportive team environment
• A friendly environment with the opportunity to implement significant change.
• Generous staff pricing on our range
• A chance to work with a growing, quality-driven NZ brand

This position is in-house at the Christchurch Head Office at The Tannery (Woolston). It offers flexibility, with between 25-35 hours per week on offer, depending on the candidate and seasonal requirements.

Remuneration will be discussed with you upon successful application.

To learn more about us and to view our range and story, please visit www.alchemy-equipment.com

If you believe you may be the one we are seeking and would like to join our team, please click the "APPLY" button to send us your cover letter and resume.