Customer Service & Order Control (CSOC) Associate

About Us

TOTAL Credit & Risk Management Group (est. 1987) is a leader in global credit, risk, and compliance services across Greater China and Asia Pacific. Join a team where your work makes a real impact.

The Role

We're looking for a detail-oriented and proactive CSOC Associate to process client orders, support internal teams, and keep operations running smoothly.

Key Responsibilities

• Process daily client orders accurately
• Handle order-related requests from internal departments
• Update clients on order status and manage expectations
• Respond to client enquiries (phone & email) professionally
• Maintain accurate data in internal systems
• Ensure compliance with company and regulatory policies
• Support office operations (mail, scanning, filing, supplies, meeting rooms)
• Perform clerical tasks, desk research, and ad hoc duties as needed

Requirements

• F5/DSE graduate
• 1+ year in admin, customer service, or sales support
• Proficient in MS Office (Word, Excel, Outlook)
• Fluent in English & Cantonese (written & spoken)
• Strong time management, organisation, and communication skills
• Detail-minded, flexible, independent, and a team player
• Works well under pressure and tight deadlines
• Willing to work overtime when needed

We also welcome less experienced candidates for a Trainee role.

What We Offer

• Competitive salary + medical insurance
• Friendly, supportive team environment

How to Apply

Submit your application her or visit www.totalcredit.hk for more info.