Customer Service & Order Coordinator

Customer Service & Order Coordinator

Company: GISS Gift Station Trading
Location: Doha, Qatar
Job Type: Full-Time (Office-Based)

Job Description

We are looking for an organized, responsible, and customer-focused Customer Service & Order Coordinator to join our team.

The ideal candidate will be responsible for handling customer inquiries, receiving and processing orders, coordinating with the production team, and ensuring orders are completed accurately and delivered on time.

Key Responsibilities

• Respond to customer inquiries through WhatsApp, phone calls, and online platforms.
• Receive and process customer orders, ensuring all details are clear and accurate.
• Follow up on orders from confirmation until completion and delivery.
• Coordinate with the design and production teams to ensure smooth order processing.
• Monitor pending orders and ensure deadlines are met.
• Update customers regarding order status, delays, or any changes.
• Handle customer complaints and resolve issues professionally.
• Manage and track online orders from different platforms.
• Maintain accurate order records and customer information.
• Ensure approved designs, quantities, sizes, and customization details are correctly communicated to production.
• Perform other administrative and customer service tasks as required.

Requirements

• Previous experience in customer service, order processing, or a similar position is preferred.
• Proficiency in both Arabic and English is highly preferred.
• Good communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle several orders simultaneously.
• Basic computer skills, including Microsoft Excel.
• Ability to work under pressure and meet deadlines.
• Responsible, punctual, and able to work well with a team.
• Experience handling WhatsApp Business or online orders is an advantage.

Work Location: In person