Customer Service & Order Management Representative

About Us:
Savencia Food Service Premium Hong Kong is a leading food distributor in Hong Kong, dedicated to delivering high-quality products and exceptional service to our clients. We are seeking a friendly and proactive Customer Service Representative to join our team and ensure our clients receive outstanding support and service.

Key Responsibilities:

• Client Support:

  • Serve as the primary point of contact for customer inquiries, providing timely and accurate information
  • Address and resolve customer issues and complaints with professionalism and empathy

• Order Management:

  • Process customer orders efficiently, coordinating with the operations team and 3PL provider to ensure timely delivery
  • Monitor order status and communicate updates to customers as needed

• Relationship Building:

  • Build and maintain strong relationships with clients, understanding their needs and preferences
  • Gather customer feedback and insights to improve service delivery and client satisfaction

• Documentation and Reporting:

  • Maintain accurate records of customer interactions, orders, and feedback
  • Prepare regular reports on customer service activities and performance metrics

• Team Collaboration:

  • Work closely with the operations team to ensure seamless communication and coordination
  • Participate in team meetings and contribute to service improvement initiatives

Qualifications:

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
• Proven experience in a customer service role, preferably in the food distribution industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced and dynamic environment
• Proficiency in SAP, Microsoft Office Suite and CRM software is desirable
• Fluency in English and Cantonese; Mandarin is a plus

Why Join Us?
At Savencia Food Service Premium Hong Kong , we value dedication, teamwork, and exceptional service. Join us to be part of a vibrant team that is passionate about delivering excellence in food distribution.