Customer Service & Order Processing Specialist

Overview

As a Customer Service & Order Processing Specialist, you’ll help customers and clients get clear answers and accurate order support. You’ll handle phone and written communication, enter order details, and resolve service concerns with care and attention. Your impact: Accurate, responsive support helps customers complete orders and gives clients confidence in each interaction. We are looking for a motivated, organized, and customer-focused Customer Service & Order Processing Specialist to join our team in Lakewood, Colorado. If you enjoy working with customers, have experience using ERP systems, and appreciate a professional yet friendly work environment, we would love to hear from you!

Your Responsibilities

• Customer Service: Provide friendly, professional support to customers and dealers via phone and email.
• Order Processing: Enter, process, and monitor customer orders accurately and efficiently using our ERP system.
• ERP System Management: Maintain customer information, order records, and other relevant data in our business software.
• Customer Communication: Respond to inquiries regarding products, pricing, order status, shipping, and availability.
• Administrative Support: Perform general office duties, maintain records, prepare documents, and support daily business operations.
• Problem Solving: Assist customers with order-related questions, returns, and other service requests.
• Team Collaboration: Work closely with our sales, warehouse, and management teams to ensure smooth operations and excellent customer satisfaction.

What We're Looking For

Required Qualifications:

• Previous experience in customer service, order processing, or office administration.
• Experience working with ERP systems or comparable business management software.
• Strong computer skills, including Microsoft Office, particularly Outlook and Excel.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a busy office environment.
• A professional, reliable, and customer-oriented attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in wholesale distribution, manufacturing, or a similar business environment.
• Familiarity with sales order processing, inventory management, and shipping procedures.
• Experience working with business-to-business (B2B) customers and dealers.
• Interest in knives, outdoor products, or sporting goods is a plus, but not required.

Pay: $22.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person