Customer Service & Print Project Coordinator

Customer Sales Support & Print Project Coordinator

Mingo Press is looking for a high-energy Customer Sales Support & Print Project Coordinator to help customers move print projects from first quote to finished delivery.

This is a customer-facing support role in a busy commercial print environment. You will talk with customers, support the sales team, gather accurate job details, follow up on proofs, coordinate with production, and help keep projects moving.

Print experience is helpful, but not required. We will train someone who brings strong customer-service instincts, attention to detail, urgency, and a willingness to learn.

Role Snapshot

• Full-time, weekday daytime schedule.
• In person at our Tulsa, OK shop.
• Customer support, sales support, job coordination, proof follow-up, and production communication.
• A good fit for someone who can stay organized, communicate clearly, and bring steady energy to a fast-moving workday.

Why This Role Is Different

• You will work directly with customers, sales, graphics, production, vendors, and management.
• You will help keep real jobs moving through a real production shop.
• You will learn print, estimating, proofing, workflow, and customer coordination.
• You will have a busy daytime schedule with a mix of customer contact, details, and follow-up.

What You Will Do

• Help customers and sales representatives move print projects from quote to proof, production, finishing, and delivery.
• Communicate with customers by phone and email about pricing, artwork, proofs, changes, deadlines, production status, and delivery.
• Gather job details such as quantities, sizes, paper, colors, finishing, mailing or shipping instructions, due dates, and special requirements.
• Prepare pricing estimates and help customers understand available options.
• Create and update job tickets so production teams have clear, accurate instructions.
• Coordinate customer artwork and proofing with graphics and prepress.
• Send proofs, follow up for approvals, and keep projects from stalling.
• Track open jobs through digital printing, offset printing, large-format printing, bindery, finishing, mailing, fulfillment, and outside vendors.
• Communicate updates and changes clearly to customers, sales, production, and management.
• Help coordinate shipping, local delivery, customer pickup, and other fulfillment details.

Who We Are Looking For

We are looking for someone who:

• Brings energy, urgency, and follow-through to a busy workday.
• Enjoys helping customers and is comfortable on the phone.
• Communicates clearly by phone, email, and in person.
• Can keep track of multiple customers, jobs, proofs, approvals, and due dates.
• Notices missing details before they become production problems.
• Is comfortable supporting sales by quoting jobs, answering questions, and helping customers move forward.
• Works well with salespeople, vendors, managers, and production employees.
• Shows up on time, follows through, and takes ownership of responsibilities.
• Is coachable and willing to learn printing, estimating, production workflow, and internal systems.

Good Backgrounds for This Role

This role may be a good fit if you have experience in customer service, sales support, account coordination, administrative support, dispatch, order coordination, retail leadership, hospitality, print/signage, promotional products, production, or another fast-paced customer-facing role.

Previous commercial printing, graphic arts, signage, or promotional products experience is a plus, but it is not required.

Qualifications

• Strong written and verbal communication skills.
• Comfortable making and receiving customer calls throughout the day.
• Strong organization and time-management skills.
• Strong attention to detail.
• Ability to manage multiple jobs and deadlines at once.
• Comfortable using computers, email, and business software.
• Willingness to learn estimating, order entry, graphics, and print-production software.
• Previous customer service, sales support, administrative, project coordination, account management, dispatch, order coordination, or operations experience is helpful.

Training

Mingo Press provides structured on-the-job training in our customers, products, software, equipment, and production workflow. You will begin with the core responsibilities of the role and continue building deeper print knowledge as you gain experience.

Training may include:

• Commercial printing terminology and processes.
• Paper stocks and print materials.
• Digital and offset printing.
• Large-format printing.
• Bindery and finishing.
• Basic Adobe and graphics workflow.
• Estimating and job-management software.
• Job tickets and production specifications.
• Proofing and customer approvals.
• Vendor and outsourced-job coordination.
• Customer service and front-counter procedures.
• Production scheduling and workflow.
• Mingo Press policies and procedures.

Schedule and Work Location

• Full-time.
• Weekday daytime schedule.
• In person in Tulsa, OK.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person