Customer Service & Sales Associate – Entry Level

503 Direct Mgmt is an authorized representative of Rogers, helping customers throughout Sault Ste. Marie find telecommunications products and services that fit their needs.

We’re growing our team and looking for a Customer Service & Sales Associate who enjoys meeting new people, helping customers, and working toward goals.

This is an entry-level, full-time opportunity. No previous sales or customer service experience is required. We provide training, coaching, and ongoing support to help you build confidence, product knowledge, and practical customer service and sales skills.

What You’ll Do

• Meet with customers in person to understand their needs and introduce relevant Rogers products and services
• Build positive relationships with customers through professional and friendly interactions
• Ask questions to understand customer needs and recommend appropriate plans, products, and options
• Explain pricing, features, promotions, and service options clearly and accurately
• Answer customer questions about plans, accounts, billing, and available services
• Assist customers with account changes, upgrades, renewals, and new service setup
• Address customer concerns and help find appropriate solutions
• Follow up with customers and maintain accurate records of interactions and sales activity
• Stay up to date on current products, services, promotions, and program changes
• Work toward individual and team goals while maintaining a high standard of customer service
• Participate in regular training, coaching, team meetings, and development sessions

What We’re Looking For

You may be a great fit if you are:

• Friendly, approachable, and comfortable meeting new people
• A strong communicator and listener who can explain information clearly
• Motivated by goals and interested in developing your sales skills
• Patient and professional when handling customer questions or concerns
• Positive and persistent when faced with challenges or rejection
• Organized, reliable, and able to follow through on customer requests
• Comfortable working independently while also contributing to a team
• Open to coaching, feedback, and learning new skills
• Fluent in English; additional languages are an asset

No previous sales or customer service experience is required. We’re looking for people with a strong work ethic, positive attitude, communication skills, and willingness to learn.

What We Offer

• Full-time hours
• Weekly pay
• Paid, structured training
• Ongoing coaching and support
• Hands-on experience in customer service, sales, and telecommunications
• Opportunities to take on additional responsibility as you develop
• A supportive, team-oriented workplace
• Opportunities for professional growth and advancement

503 Direct Mgmt is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.

Pay: $750.00-$1,050.00 per week

Work Location: In person