Customer Service and Sales

Customer Service and Sales at Device Repair Guy

Device Repair Guy specializes in retail and repairs of personal electronics, including phones and laptops.

This is a hands-on role on the shop floor, where you'll assist with the day-to-day customer service operations. You will be responsible for front desk duties and engaging with customers.

We are looking for a confident individual who enjoys interacting with customers and is tech savvy.

Key Requirements:

• Willingness to learn the business and internal systems.
• Strong sales and customer service skills.
• Ability to work independently and stay motivated.
• Familiarity with technology, especially Apple products.
• Professional appearance and attitude.

You don't need to be a technician, but you should feel confident discussing customer devices (phones, laptops) and the hardware or software issues they may face, as this is a customer-facing role.

Key Responsibilities:

• Serve customers in-store, via email, and over the phone.
• Provide and follow up on service quotes.
• Ensure customer accounts are up to date with payments.
• Maintain a clean and organized shop environment.
• Support the technician by booking repair jobs and updating customers on repair progress.
• Discuss customer needs and offer advice on products, pricing, warranties, and usage.
• Demonstrate and explain our products and services to customers.
• Sell Apple devices, accessories, and peripherals.
• Process payments and prepare sales invoices.
• Assist in stock management, including inventories and stock takes.
• Display and arrange products for sale.

This is a full-time position, and applicants must have NZ residency or Citizenship.