Customer Service & Sales Coordinator

About the Role

We’re looking for a reliable, capable and motivated person to join our small team in Helensvale.

We value people who show up, work hard, take responsibility and can be counted on by the people around them.

You don’t need vehicle transport experience - we can teach you that. What matters more to us is your work ethic, attitude, common sense, ability to learn and willingness to take ownership.

You’ll be helping customers with transport quotes and bookings, answering inbound calls and emails, coordinating jobs and solving day-to-day problems.

As you learn the business, you’ll be given more responsibility and independence. We’re looking for someone who wants to become a trusted, long-term member of our team, rather than simply looking for their next job.

What You’ll Be Doing

• Answering inbound customer calls and emails

• Providing vehicle transport quotes and assisting with bookings

• Following up enquiries and helping convert them into bookings

• Coordinating jobs with customers, carriers and depots

• Monitoring bookings and following up when required

• Managing customer expectations around timing, delays and changes

• Resolving customer and operational issues professionally

• Maintaining accurate booking information

• Taking ownership of tasks and following them through to completion

What We’re Looking For

You’ll be a great fit if you:

• Are reliable and take your work commitments seriously

• Have a strong work ethic and positive attitude

• Take pride in doing your job properly

• Communicate confidently and professionally by phone and email

• Learn quickly and have good attention to detail

• Use common sense and think through problems before escalating them

• Stay calm when dealing with difficult situations or customers

• Take initiative rather than waiting to be told what to do

• Can work independently once trained

• Want a stable, long-term position and the opportunity to grow with a business

Important to Know

This is a full-time, office-based position in Helensvale, Monday to Friday, 9:00am–5:00pm.

It is not a hybrid or work-from-home role.

We’re a small team, so every person matters. We’re looking for someone who takes pride in being the person others can rely on and who wants to contribute.

In return, when you demonstrate that you’re capable and dependable, you’ll be trusted with more responsibility, given greater independence and have the opportunity to become a key part of our team.

What We Offer

• Permanent full-time employment

• Monday-to-Friday hours with no weekend work

• Consistent working hours

• Increasing responsibility and independence as you develop

• Recognition for people who show initiative and take ownership

• The opportunity to build a genuine long-term position within the business

To Apply

Please submit your resume along with a short cover letter answering the following three questions:

1. Reliability is very important to us. What does being a reliable employee mean to you, and how have you demonstrated this in your previous roles?

2. Tell us about a time you used common sense or problem-solving skills to resolve an issue at work. What was the situation, and what did you do?

3. Tell us about your previous customer service experience. What type of customers did you deal with, and what were your main responsibilities?

We’re looking for someone who is reliable, uses initiative, communicates well and takes responsibility for their work.

If you’re the type of person who likes being trusted, enjoys having responsibility and takes pride in being good at what you do, we’d like to hear from you.

Apply now to join Car Transport Express.